Overall Ratings & Reviews Holiday Inn Express & Suites CHAFFEE-JACKSONVILLE WEST by IHG, an IHG Hotel

Goose poop all over the pool, no clean towels in the pool area, check in desk was extremely rude, several outlets in the room didn’t work. Overall just dirty

The girls where so friendly, and so helpful.

Property was perfectly located for the reason we were there. Close shopping & reasonably close restaurants. The front desk staff was not very friendly nor accomodating. We had two rooms and tried to get them at least on the same floor and wss told no, room assignments are what they are. Normally do not habe this problem at other hotels.

Good

Great

Great

GREAT !

Everything was great, except for the generic cream cheese at breakfast. The bed was comfortable, plenty of channels on the television. Friendly staff at check-in, breakfast, and check-out.

All the staff that came across were extremely friendly. The older gentleman that checked me in was very courteous and friendly. The gentleman I encountered in the elevator was also friendly and courteous I

I was very pleased with this hotel. The staff was helpful and friendly. The breakfast standard but there are other options close if you want to pay for food. The rooms were clean and comfortable. There were some signs of aging but the hotel still looks fairly new. The location is great. It is easy to find and close to the Highway.

Simple and clean. Continental breakfast was good and included in the price. Location right off interstate and near a few restaurants and has stations.

Upon check in Friday June 6, 2025, the front desk lady was not friendly at all. She didn’t have a name tag and she was NOT very helpful. At first glance our room was very clean, until I pulled the covers back to inspect my bed and I found bodily fluid spots on sheet, hair and the pillow case looked as if someone used it as a handkerchief. I went down to the front desk to inform her of my findings. She responded “ Housekeeping is not here and I’m by myself and the only thing that I can do is to send you up clean linen. Needless to say I found a Ross and purchased my own bed linen and towels. As of checkout on Sunday June 8, 2025 I still hadn’t received the clean linen as promised. Thank God I had decided to go get my own because she could care less. However, the Housekeeping Supv, Housekeeping Director, & Manager was very apologetic as I was checking out and I told them what had happened. I felt as though they genuinely cared unlike the lady that checked me in.

The overall stay was good. Quiet hotel. The only complaint was that the floors could use a good carpet shampooing and the bathroom floor needed mopping with a better cleaner also, they both felt dirty to our feet. Would stay again based on the overall stay though.

It was clean and quiet. I loved that it was updated and beds were super comfortable.

Check in was fast and easy, our room was clean.

Beautiful and clean property/room! Wonderful staff … unfortunate a solo employee for breakfast. Seems very unfair to that person as several guests were rude. She didn’t deserve the lip! A+ for her!

My husband loves the breakfast. Biscuits and gravy are his favorite. The desk clerk was very friendly and always asked about our day. The room was clean and comfortable.

Wonderful room.

It’s a nice one. I would stay there

Our stay was very comfortable. From the pillows and the mattress to the cleanliness of the room. The staff that I encountered were friendly and helpful. I would definitely stay here again.