Overall Ratings & Reviews Hilton Garden Inn Indianapolis Airport

The facility itself was nice and a great location. The purpose of selecting this location was for the hot tub and indoor pool. I saw the pool open upon my early arrival. When I return later that afternoon to check-in I was told the hot tub and pool closed early. Bummer because Saturday we really needed either of those for relaxation. We decided to vist the bar for a drink and saw a teenager wet and her dad said they decided to open the pool. When I asked Ms. Nina why she didn't call to inform me they decided to reopen the pool her only true response was "it will be open tomorrow". Sunday was not an option because we had events to attend. Also the coffee area was a mess that evening with trash overflowing and open packets etc on the table. I informed the desk staff and he did not move. I also informed him that our refrigerator was not working but maintenance never came the next day. Sunday, the iron was working then made a terrible noise and stopped working. My friend went to get coffee Sunday morning and there was none. The staff saw her and didn't offer assistance. I had to call the desk and ask if coffee was being served. Maybe the staff needs a refresher training.

Our check-in was quick and easy and the staff was very friendly. Our room was nice and cool when we got in which was really nice since it was and incredibly hot day. The room was clean and beds were very comfortable. This is not a complaint of any kind on the hotel but there are no resturants besides the one in the hotel that are walkable. But the hotel coffee in the lobby was always available and it was really good.

Bartender was aggressive and lacked any sort of customer service skills. Probably not his calling in life…

Place was clean and the staff were nice!

The restaurant didn’t look like much, but the food was surprisingly freshly cooked and very delicious. We played it safe with a burger and fries and the brisket grilled cheese, but next time, I would trust any meal from the menu.

Just average and a old facility

All workers were friendly, only issue is no room cleaning the 2nd day?

Great place and service

Good

Nice property. Room had an odd smell but not too bad. No USB hookup without power block. Close to the airport but alot quieter than I would expect.

No food around except for hotels

Checked into a room. Foul odor. Moved to another room. Foul odor again.

Didn’t like you close the pool an hot tub to early. When you get back to the motel everything is closed at 10 can’t enjoy your self in the pool an hot tub.

The staff were lovely and the room was nice.

H

Everything was very well kept and maintained. The pool and hot tub were clean. Landscaping and grounds were beautiful.

Great food, a nice pool, and relaxing hot tub. It was clean and everyone was friendly.

Clean, close to the airport

Everything is good

Service was good. Room was outdated and well worn.