Room was clean and tidy everyday. Staff is very kind and helpful. Breakfast menu should be refreshed every now ad then. Nice to have - coffee at the lobby / reception area (currently N/A)

Hotel was a bit away from city center which is what we wanted. Nice neighborhood, we walked to the train station and there was a fantastic family owned restaurant on the corner.

Did not have breakfast.. air conditioning was good

Beautiful setting, warm and friendly staff, large comfy room

Staff was very friendly and helpful. Breakfast was presented with a variety of excellent choices

We really enjoyed our stay in Rome and the Cross Hotel was the perfect place for us. The staff was super helpful with suggestions about getting around Rome, things to see and accessing the hotel amenities, when needed. Proximity to the Manzoni metro was the best way to get around Rome. The room was modern and clean (with its own bathroom, of course). The breakfast offered a good selection of pastry, protein, fruit, etc. A special shout out to Alessandro, Roberto, Augustina (I think that was her name, I'm sorry if I got it wrong), as well as the gentlemen (no name tag that I can remember) who was very helpful with us and we saw help a couple even as he was going off duty. Excellent staff!

Staff was exceptional! Spoke English and very kind. Rooms were average. Outside lounge area was nice !

The hotel is very clean and well maintained. There is a bus stop just in the front entrance what is a plus if you’re arriving late from attractions or dining. Also there is a metro entrance about 10 minutes walking. The staff was super helpful and showed us the shared areas to relax. The buffet breakfast was great to a whole day out. Up to my knowledge, the hotel doesn’t count for lunch or dinner. There is a parking if someone arrives in their own car. I can recommend this hotel.

They were told way in advance that we would be going with two mobility cards for handicap and yet the hotel was not very accommodating with this requirement. We gave them all information way in advance when booking was made.

Personnels très aimables. Chambre très propre.

Breakfast was fresh and the A/C was cold. Staff was very accommodating and helpful. The bathroom could have used more hooks/bars to hang up towels and more counter space for getting ready in the bathroom. We had a deluxe room.

Very friendly staff, comfortable rooms, convenient location. Excellent place for Rome visit!

I would stay here again.

We loved the hotel. All of the staff was so kind and helpful, even gave us great recommendations of places to go! We arrived a little early and they were able to get our room ready quickly. It was also very nice to have the option of having breakfast and coffee there before starting our day. We would definitely stay there again.

Clean room and extremely helpful staff! Alessandro was very courteous and welcoming. The location of the hotel is great and located an easy walk away from many restaurants and landmarks in Rome.

Our room was next to a busy road thus it needs better sound protection windows. The walls also needed fresh paint job badly.

Great breakfast and helpful staff. The room was great, clean and very easy to get around the city.

Breakfast is plentiful. The breakfast room can be noisy. The hotel hosts large groups.

Good hotel in a central location.

Friendly staff, convenient location to stay.