Overall Ratings & Reviews Hotel Marc Aurelio

Average

This was horrible from the time we checked in till the time we left. Man at the front desk was abusive, loud and rude. Our room had a broken AC and the temperature in the room was unbearable. He told us there were no other rooms available but when we pushed back we got a room with working AC. I called a taxi to take us into Rome and when he found out he screamed at me telling me he was the only one to call taxis to the hotel. Upon checking out I asked for a receipt showing no charges had been made to the room and he flat out refused to give me any proof. I pushed back and demanded a bill showing $0 balance but he continued to refuse. I spoke with the general manager but he was totally unhelpful. Guests in the lobby witnessed the rude, loud and inappropriate behavior And told me their party of 55 had the same type of rude encounters and had complained to the general manager about the front desk behavior but found out A man at the front desk and the GM are best of friends, so nothing was done. There was a $16 tax of some sort I had to pay when checking out. He turned the credit card machine towards me and I put my credit card in and he scolded me shouted and grabbed the machine and pulled it back and told me I was not supposed to put the card in yet. Admonished like a child. Nothing but rudeness, abrasiveness and made to feel like they didn't want us there. Made to feel very uncomfortable and unwanted. For the price we paid, should get a refund.

Average hotel for the price. Staff were very friendly and helpful. Free onsite parking is a huge plus. Room was a bit worn - e.g., scratch marks on the walls, shower wasn't the best. Location is fine - about a 15m walk to two metro stations. Didn't try e.g., breakfast or other onsite food/drink options. Overall - fine experience for the price.

10,10,10

I think you have this hotel marked as 4 star. At best room facilities and breakfast are 3 star. Hairdryer is from the arc and no hot food on offer, only continental. Staff were friendly and helpful.

Average

There was a mix-up with my booking and i needed to find another place to stay for the final night. It caused quite a bit of stress. However, the staff was very kind and they included breakfasts during my stay. I was grateful for their kindness even though the booking process and room availability was a bit messy. Thank you!!

It was clean and the staff was accommodating. However centralized ac not turning on until June is crazy. We were way too hot the whole time.

Hotel at a reasonable price in a safe neighborhood. Metro stop is a bit away. Hotel stuffs were very good. Breakfast was very elaborate. Rooms were spacious and good. Couple of concerns: 1. Internet was not working for most of the times, which is a major problem. 2. They don't restock the toiletries. Vatican is 4 km away and colosseum is around 8-9 km away, but easily reachable.

The safe box was not working, the hotel owner was not able to opened, so we could not use it.

Only one night in a road trip in Italy, it wasn't a 4 stars hotel, I would say 2 or 3 stars max.

Métro à 10 min à pied de l’hôtel Petit déjeuner Propreté Seul bémol l’insonorisation dans les chambres.

Tutto ok

Un positivo compromesso per poter soggiornare a Roma nel confort ad un costo sostanzialemtne contenuto

Le rapport qualité prix !

Ist kein 4 Sterne Hotel, maximal 3

Västa hotel i hela värden

Posizione tranquilla, camere silenziose con letti comodi e abbondante colazione. Ampio parcheggio, personale gentile e disponibile. abbiamo usuftdrl parcheggio

I cuscini sarebbero da cambiare..la colazione dovrebbero migliorare

just ok