Overall Ratings & Reviews Hotel Serapo

After a long train ride check in was very unprofessional! I stood about an hour waiting to check in because they had a large check in event with kids which we understand but at one point only only lady was working on them and when two more got involved, one could’ve ventured off and help us which they didn’t. Finally a guy stepped in and helped but it wasn’t a proper welcome. Just gave us the key told us where the elevator was and that’s it. The only reason I gave two stars for the staff is because they did set up a taxi for us on departure. If you’re looking to swim outside in a pool here don’t get fooled by the pictures pool looked extremely small and old and had a fence around it, so it wasn’t able to be used. If you want to go down and relax at the beach just know it’s $30 eu to lounge in a chair. During our stay it was colder and the town was literally a ghost town late May. There’s hardly any restaurants to eat at so I’d probably never come back to not just the hotel but the city in general. I did hear in July and August the city is very lively due to Italians vacationing. There’s a few things to see though the church on the hill with the Jesus statue overlooking the city and the church that leads to split mountain. I’d advise to stay in Sperlonga and do a day trip to Formia and visit those sites and just head back. Sperlonga is so much nicer!

We only stayed one night and that was enough. They say Handicap accessible they are not. I have to go to back of building to get elevator, i can not get to reception area. They do not help you with your luggage. We had dinner there and they had to have at least 60 kids in restaurant yelling and screaming. It was so loud we couldnt talk across the table. The waiter could have told us about it before we sat. My wife ordered scampi which is normally Aglio Oglio but it came out red sauce and didnt change it. Also if your a hotel and have 300 TV channels you should have at least one that has English language.

The property is older but very nice. We found the staff to be very friendly and accomodating. The balcony off iur room was huge with the perfect view

Great staff, friendly service, conveniently located, easy access to the beach

The friendly staff paid attention to our special needs. Wish my family could stay longer

Amazing views over beach. Sea was clean and water crystal clear for swimming.

Staff ,wonderful people

We had the junior suite which faces the sea and it was lovely to sit on the balcony. Very well kept room and very clean. Staff was friendly. Very kind bartender. Parking is a huge plus.

Great location, close to the beach and not too far from the old part of the city. View from the huge balcony was great. The hotel is old but everything works and the room was clean. Check in was a breeze.

Check-in was fast and the staff were courteous and efficient. There’s not much open in the area. We were looking for a bar where we could have a light snack. The hotel bar only offers bagged chips and nuts. The restaurant is poorly promoted with a banquet room atmosphere.

This hotel is great..! The more you see, the better it is..!! Great grounds & private beach access. Also, great employees..!!!!! Gaeta is so wonderful..!

Stay was great, only one thing that needed adressed. The mattress was too hard and uncomfortable. Could not really sleep.

The hotel is not worth the money that you pay. No beach towel service Breakfast very skimpy

It was great staying there! I love that the beach is right there in front of the hotel. Staff was very nice and friendly. The hotel all around was clean. I extended my stay by 1 day and had no problems.

Great

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Probably the worst stay as far as service and comfortable room in 30 years. I was there the third week of July. I am not sure if it was because I was American, but nearly everyone I met, other than one bartender and the guy at reception who checked me out the last morning, were rude and inattentive. I tried to eat lunch there twice and never received service. Other tables sat down after me and all were waited upon. I left after 15 minutes. The parking is a nightmare. Not sure if it standard or because it is the height of tourist season. Though they have parking for the hotel, it was overcrowded and the attendants were rarely available and rude, like they were doing me a favor. It took two full days for the air conditioner to make the room even a comfortable temperature. A small oscillating fan would have been a huge benefit. And the rooms are spartan at best. The most redeeming quality of the hotel is its location.

Very convenient on the beach. Great experience. Fantastic atmosphere.

Location was wonderful on the beach, parking included, in town. Needs updateding

This was a great place to stay during our driving trip from Sorrento to Bologna. The area and beaches were basically empty and it seemed like we had this part of Gaeta all to ourselves. I’m sure it was because we arrived a little early in the vacation season though. There were many places open (stores, restaurants, beach bars) but as I said, we had them all to ourselves - which was good in a way. The walking hike up on the hill next to hotel was great. We ended up walking through old Gaeta and along the port which had beautiful views.