Lovely hotel, friendly reception, room was very clean. Only issue for us was that the aircon didn’t really get cold enough and with 4 people in the room it was a little hot. Otherwise, all good.

When we checked in, we asked about getting taxi to the cruise for the next day, the receptionist doesn’t have a clue of MSC cruise. The place is convenient, lots of restaurants, maestre station is close . Nice stay for a night .

Initially the area of Mestre is not great which various undesirable people milling around looking dodgy. I wouldn’t go out on your own at night. My first room, stank of cigarette smoke, drawn in via the AC. The bed sheets had holes in the but although very basic, it was at least clean. I asked to move rooms after the first night, which was kindly accommodated, but the room was very noisy both inside and outside. For 3 nights I didn’t sleep well at all. The shower in both rooms also went cold after 2mins. Over all the hotel was poor, not a 3 star … more a 2 star and I probably wouldn’t go back again.

Clean and quiet property near Mestre train/bus station. Friendly staff. Non-descript neighborhood.

Great location

very kind and highliy professional staff. very good location. i would go there again.

Hotel Roberta does well everything well for a trip to Venice: ~20min bus ride away from Venice, nearby a supermarket (Ali), clean, good sleep. Breakfast cost 10 euros. It is good enough, nothing special. Great value for price paid.

This is a bait and switch operation. Very unusual in my experience with Expedia to find the hotel not complying with advertised amenities. The main problem for my 3 day stay was the complete lack of air conditioning in my room during the hottest days of the year with Europe under an intense heat dome. They did have some air conditioning in the hallways. The room was rather dingy and small, but clean enough. No USB ports at all. Since a had an issue with one of my charging cables, I was not able to recharge my phone at all initially. When I simply described the problem at the night front desk, the receptionist got aggressive, lecturing me that I did not have the right to criticize the hotel in any way! Eventually, he did give me an adaptor that I could use with my other cable so that I was able to recharge my phone over the rest of my stay. The day staff spoke quite poor English so communication was a problem. Overall, my hotel experience here was hardly bearable, with the first half of the night trying to sleep in stifling heat. But, In made it. Since this experience was not up to my previous longstanding experience with Expedia, and was not reasonable given the implied contract that was entered into, I would request compensation from the service provider for this experience. Thanks for your help and attention to this matter.

Hotel staff were helpful and friednly.

Room is way too small

Convenient location, close to the train station. Staff were super friendly and helpful. We were more than satisfied with the hotel's service. Would recommend it to friends.

"Everything! The staff were so welcoming and happy! The hotel is beautifully decorated so much thought."

The hotel was good. I did not expect much from 3star hotel. The hotel is exactly what you would expect from 3 star. However, there were quite a bit of bugs(this includes mosquitoes). There is coin laundry beside the hotel which seems convenient.

This hotel is a five minute walk from the train station. Excellent location for commuting to Venice.

We stayed one night. But from there we walked to a Main Street to find a few places to dine. Train station and buses available were easy to find one block away from Hotel Roberta. We also enjoyed a good breakfast selection included in the room fee.

The room was overall clean and checkin and checkout were easy. Staff was nice and spoke enough English to assist us which was appreciated as our italian isn't quite as good as it could be. My issues stem with the comfort, smell and overall area. Upon emtering the room, we were hit with the immediate stench of cigarettes. It was overwhelmingly bad. At first we thought it was coming from the street below, but soon realized it was in the headboard and furniture. We considered saying something to staff, but after 17 hours of travel and a language barrier, we decided not to. We did some remedies of our own to mitigate the smell and were able to dull it enough to get by. That leads me to issue # 2. The beds are extremely firm and uncomfortable. They also arent particularly spacious but we understood this going in as Europe is less spacious in general with accomodations compared to the USA. Sleep was difficult due to the discomfort in the beds, but again, we got by. My final issue is the location, though this was the lowest of my concerns. The area overall felt a bit unsafe. The hotel presents itself fairly well, but stands out in what appeared to be a rougher part of town. We heard neighbors screaming at each other, and found the area in relative disrepair. This isn't the hotel's fault by any means, but is something to consider. The hotel is fairly close to the train station (6 or so minute walk) which is why we assumed it would be a nice area.

The location was as expected, the room was small, as expected. There was ok storage and the bathroom was well equpped, new- looking and clean. The room was too hot but the air-con was effective. The problem was the bed. It was too firm and had only one "pillow" which felt like a flat block of foam. I found it impossible to get comfortable in any position, or to sleep.

Great hotel for the price, spacious room, comfortable bed, no complaints

nice quiet place, 4 minute walk to train station

The hotel is near to Venetia. The staff was good.