The location was amazing. It is right off of the main city centre strip and maybe a 30 second walk from the St Stephen's cathedral. The lobby itself is worth a visit. Clean, spotless, sleek. It has a lovely atmosphere as soon as you come inside. The staff at the front desk were helpful, and polite, and spoke fantastic english. They took our luggage until check in, allowing us to explore the city. They answered all of our questions, and looked after the room key each time we went out. The lift to the room is right by reception - very easily to locate and allows getting to the room to be a very quick experience. The room itself is lovely. An excellent shower, comfortable bed, big pillows, minibar, and a window that opens properly allowing fresh air. I will recommend this hotel to anybody who is going to visit Vienna.

Excellent location.

The hotel is very nice and conveniently located. The staff was outstanding. When I return I will plan to stay here. My appreciation to everyone.

The staff were just super! Customer service — very friendly, helping with a smile, always ready with solutions, and very approachable!

All was wonderful here. In range of restaurants and shops. Christmas market an easy walk. Wonderful breakfast and staff.

Clean room, good location

Room was overpriced and small. The carpets and bathroom, as weĺl as the hallway outside of it smelled of mildew and mold. There were water stains on the hall carpets. Female front desk staff impolite.

Beautiful atmosphere and the location was perfect

Room clean, staff awesome.

Staff were super

The kindest staff. They were most helpful with any questions or inquiries. The room was very nice and the bathroom and shower was spacious. The breakfast was so good as well. You really cannot find a better location either. 2 minutes from St. Stephen Cathedral and 6 minute walk to the Opera House. We used their car service from the Airport and it was seamless. Super easy. Yet it was the staff that made the hotel so nice

It was an awesome stay.

Location is amazing

The room was perfectly clean within the whole stay, every member of staff we dealt with was kindly respectful and helpful. The small problem in the bathroom was immediately repaired. We felt ourself welcomed. Thank you.

Wonderful hotel, with excellent and highly professional service

Great location, walking distance to all major attractions and shopping. Traditional Vienna style hotel, friendly staff.

Very beautiful and nice convenient hotel. Great location, great staff

Lovely staff and great location! Highly recommended!

I had a very pleasant stay at Kaiserin Elizabeth Hotel Vienna! Perfect location in the heart of the city centre, with a very nice staff who deserves a golden star for their kindness! Definitely will be chosen once again for my upcoming visit to Vienna! Thank you so much for everything!

Very clean hotel. Friendly staff and helpful.