The staff were friendly and helpful. Location was perfect for easy access to Victoria Station for our London tour and return to the airport. Full English breakfast was served. Our room was on 1st floor, which we appreciated (getting our luggage up to the other floors would have been a huge challenge for us in our 70’s). Room was clean except for the carpet, and flooring under the carpet felt very unstable.
Our only major complaint is the multiple bites my husband came away with. From reading past reviews, I assume they are from bedbugs, and I am angry that we may have brought them into our house with our luggage. We have stayed in LOTS of hotels and never had to deal with them.This changes my rating from good to poor.