PROS: Located next to the canal and close to the boat taxi. We thought the breakfast was good. Of the very few places that offer breakfast. AC worked well and the room is clean (though oddly the "do not disturb" sign was ignored and they entered regardless but just cleaned the bathroom not the room). CONS: Bed bugs!! I thought it was mosquitoes, then sure enough, the telltale multiple bites in a row down my arms. I tried to explain to morning receptionist and he just yelled that he didn't know what I was saying to come back later. Room was spacious but very dated. Tried to close the curtains to clock the sun and was shocked to see huge holes all over them which did not help block. Elevator is sooo slow, it took a few minutes to go 1 floor. Overall, most of the staff seems unfriendly and unwelcoming.

Very nice stay & wonderful location close to the train station.

Location good staff good room good.

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The hotel was very conveniently situated. Staff was helpful. Very accommodating. Room were big and clean. We had a wonderful time

Great place

Breakfast had very limited options. They didn't even provide fruits. The staff at the reception was very rude. When we complained about our heater, which was running unnecessarily the entire night, he replied with a very rude tone that we atleast have a room with canal view. The room was very small and unnecessarily gaudy. It didn't had enough space for two people. Only thing which was better is the location. It is located close to the main station. Also, I would appreciate the cleaning staff. The hotel, the room, and the bathroom, in general, was very clean.

Very old, the toilet has a leak, no air conditioning, very bad experience

Loud banging in the room, complained 3 times and nothing was done. Turns out we was next to the boiler room, which banged all night and day. Finally got moved on the last night to a quieter room

Équipement dégradé et vieillissant mal entretenu

Over the new year, the room in an outside annex was toasty, handsome and clean. Breakfast was good. Our safe and fridge were out of service. The hotel does not have sufficient hot water in the morning.

A1+ highly recommended

Beautiful clean room

An over-priced dump! No hot water at night was met with disinterest from the receptionist who struggled to tear herself away from her cigarette she was smoking behind the breakfast area. Then no hot water in the morning got not much more than a shrug of the shoulders. Dirty carpet and worn out fittings. Only redeemable feature was the coffee machine at breakfast. Only stay there if you want to know what is like to be taken for a ride!

Great location. Very nice staff. Decent room. Excellent for the price but water pressure in shower and sink lost them a star.

Good clean

Cons: This place did not live up to our expectations, a group of five well travelled women, especially for the price we paid for a 5 bed room. Upon arrival they couldn't find our reservation, which is always heart-artack inducing. The morning waitstaff at the breakfast bar were really rude and stressed, givingusinformation the opposite of what the host the night before had said (where we could sit). Note that there is a second building, where we were sent, and that of course takes away from the authenticness as it was a bit modernized which some people might like but we were looking for regal historicness like the photos showed. It was an attic space, with multiple cubbies to make it almost two rooms. Pros: Front of house staff were really good though when they did find the reso and when helping us with transit recommendations, and the location is wonderful which is why I would still recommend - walking distance from the main train station, a public boat stop right out front, and walking distance to the rest of Venice Island, of course. Lobby and courtyard are nice. Breakfast was good - boiled eggs, breads, cheeses and jams, yogurts and oats, hot and cold beverages. Good working bathroom and shower - so that's great! Suggestion: make sure the pictures you post for the five bedroom attic room are accurate, so people know what to expect. I think providing actual images of that room and the second building would be helpful to make sure guests avoid disappointment, as we did.

Nice area away from the crowds but still close to everything.

Its away from tourists

Located in a less touristed area was nice and not too noisy. Bed was comfortable. Shower was warm. Sadly they list an elevator but they don’t have one. We hauled our luggage up 62 stairs to get to the “2nd” floor. No one there to help. They also list a rooftop terrace but that doesn’t exist either. And they say they help with a concierge that can get tickets and book experiences, but when we asked about getting a gondola ride the desk person just said to walk up the street and we would find one. The AC did not cool, only fan, so we had to have the window open and the noise woke us up often. And there were blood stains on the wallpaper. We did appreciate the good breakfast and the help ordering a very early morning taxi to the airport. But the cost was 160 Euros so I’m sure they got a good cut of that. Was not what I expected of a three star hotel, but I’m unfamiliar with Italian star rating system.