Hotel was clean, fresh and couldn't fault that side of it, staff at poolside bar, breakfast all good. The issue i had was the safety deposit box was closed on arrival so i asked reception 3 times and one of the chambermaids to reset to open vs the last people that used it. We then also was told we would have water on arrival, and we didnt and again i asked for it. We then found out that one of balcony doors didnt lock, again asked with the safe & water. We stayed four nights and none of the requests happened. However we ordered food at the bar, i didnt get a receipt to check and I have phone calls, asking me at breakfast the next day to sign for it. I wouldnt mind it was only for 10 Euros.