Overall, this is a good hotel with friendly staff and good service. Everyone was kind and helpful throughout our stay, and we appreciated the hospitality.
However, the most important thing in any hotel is the quality of sleep, and unfortunately this is where our experience fell short. We were unable to sleep properly last night because both the bed and the pillows were extremely uncomfortable. The pillows were honestly some of the worst we have ever experienced. They were so hard and unsupportive that it felt like sleeping on a wooden board. The mattress was equally uncomfortable.
A hotel can have great service and beautiful facilities, but if guests cannot get a good night’s rest, it significantly impacts the overall experience. We left feeling exhausted because we were unable to rest at all. We hope the hotel considers upgrading the pillows and mattresses, as it would make a huge difference for future guests.