Before explaining my low rating, I want to acknowledge that our suite was modern, clean, and spacious—especially by Paris standards. Unfortunately, several issues made this the worst hotel stay we’ve ever had, even compared to lower-tier hotels.
1. Upon arrival, there was a strong, unpleasant smell in the lobby that spread throughout the hotel, including our room. While issues can happen, it was unacceptable that management did not address it promptly. This occurred on a Saturday, and management did not come until Monday. For a 4-star hotel, I would expect this to be treated as an urgent issue with all hands on deck to fix it even on a weekend.
2.There was no air conditioning, which felt misleading. We were told it was too early in the season, yet temperatures were above 72°F. Our top-floor room became uncomfortably hot. Opening windows wasn’t an option due to the smell entering the room. Fans were provided, but this is not the standard I expect from a 4-star hotel.
3.The shower water temperature fluctuated unpredictably, turning hot or cold when water was used elsewhere, either in our room or possibly in others.