Monica at the desk was very kind and helpful throughout our stay. Towel racks, bathroom mirror and clothes hangers were too high except for very tall people. Need soap dish in bathroom.

The only good thing is the location. It’s a tired hotel that needs a total upgrade to a minimum 3 star standard (it’s says it’s already 3 stars!!) There are allot of prostitutes working at the door of the hotel, as well as the homeless. The air conditioning in the room is not very good a Madrid is a very hot 39c. The housekeeping is very noisy at 7am with all the banging, and talking and laughing. Most people on our floor had the do not disturb sign on the doors.

The good: -Steps from Gran Via metro, lots of shops and restaurants. -Incredibly friendly staff. -Amazing shower pressure. The bad: -Hotel is in the middle of a tourist area so there are constantly thongs of people everywhere. -You can hear everything outside the room, either in the hall or outside on the street. -Rooms don't have coffee machines or kettles (but you can ask for a kettle).

Excelente ubicación . Limpio, cómodo las habitaciones amplias . La encargada Mónica sumamente amable . A 40 mts a la derecha está la Gran vía y a 40 mts izquierda puerta del sol. Sin duda volvería .

Excelente ubicación y atención, muy buena opción para hospedarse en Madrid

Very comfortable and well located, with lots of great bars and restaurants right nearby. Also surprisingly quiet. Great desk staff: very helpful.

Todo el personal con quien tuve la oportunidad de interactuar fué muy atento y profesional. La ubicación en el centro de todo lo hace ideal para acceder a todos los puntos de interés. El precio también bastante bueno. Un aspecto negativo es en el baño que siguen una tendencia generalizada de colocar una mampara en la bañera que solo cubre la mitad y al bañarse se salpica todo el baño, haciendo un desastre y es peligroso también.

Good location.

Best walkable location in the Sol. A little noisy at night, but that made it more exciting. Very safe location located 1 min from police station. We only used a taxi one time over a four days and three nights.

The staff at the property is very friendly and the location is unbelievable!

Good location and clean

Excelente ubicación, muy cerca de la gran vía, tiendas, restaurantes, etc. A pesar de estar en el medio del bullicio, no se escuchaba nada en el cuarto. Excelente servicio por parte del personal. Todos muy amables.

The mattress is the best if you want to rest! It is in the busiest zone in Madrid but the room was really quiet. You are 5 min from Sol and Gran Via and 30 min by foot everywhere.

Convenient location. Rooms are okay.

Perfect location, great buffet

The property was good just in terms of location because it was in the downtown and close to the metro stations, but it was very noisy and crowded even at midnight. In terms of room conditions, the one I had was on the last floor and it had just a small window with a sharp and angular roof making it very unpleasant. Also, it was very dark and I had just two lamps in my room which was not enough after 8 pm.

Monica at the reception desk was very helpful and gave great advise and guidance.

Very convenient location. Beds were average for the area (i.e. two singles). Hotel was clean and cleaning services were offered daily. Staff were very nice, understood English and had our room ready when we arrived a couple hours early. Only issues to flag were that the shower was small and had an intrusive accessibilty bar that made showers uncomfortable and that the hotel was locked after 12:30am

Great location close to metros and many restaurants. Hotel itself is fine, just older.

EXCELLENT LOCATION.