Staff is welcoming. Rooms and public area are very clean. Close to lots of shopping.

Front desk staff is great. Also a superb location and comfortable space.

Location cannot be any better, ideal for exploring the tourist hotspots of Madrid. Staff were helpful & friendly and the rooms were clean & tidy. Slightly in need of modernisation in terms of furniture & new paintwork but that should not distract from it being an excellent hotel

The room was very clean. I was very happy with the various bathroom items they make available. Bed was comfortable. Hotel was quiet even though it's in the very center of Madrid.

El personal es amable y la ubicación es muy buena, hay oportunidad en el área de limpieza sin duda, tuvimos una pequeña cucaracha en el cuarto pero fuera de eso, fue buena la estancia aunque creo que no regresaría

Muy bonito, limpio ,excelente servicio espacioso y la ubicacion ideal para turistas

Good location, friendly staff,, clean rooms, choice selection for buffet breakfast

Nice staff and great location

Limpio, buena ubicación

Clean room. Staff was very helpful

Friendly staff , clean hotel , good location. The issue I had was my credit card gets blocked by the bank cause one attendant try to get payment

Cleaning needs to be improvement

Excellent location, very clean and safe place to stay. Friendly staff. Thanks!

Very helpful staff and walkable to everything.

Maria at front desk was very helpful.

The staff was friendly and the room and location were excellent. Unfortunately, I was met with pretty consistent noise at all hours of the day and night, including from outside through the closed window, as well as from the staff in the halls. I was awoken and kept up, and a couple times thought there were people in my room from the staff's louder musings in the hall.

Good internet. Great breakfast

מלון ממוקם ממש במרכז. ליד הגראן ויה ופוארטו דל סול. הכל קרוב העל ברגל. היינו 3 בחדר,מיטות יחיד. קטן אבל מספיק כי היינו בו רק למקלחת ושינה. צוות אדיב ביותר.עוזר ומייעץ בכל מה שצריך. מזגן לא נכי הכי אבל מספיק.

Monica at the desk was very kind and helpful throughout our stay. Towel racks, bathroom mirror and clothes hangers were too high except for very tall people. Need soap dish in bathroom.

The only good thing is the location. It’s a tired hotel that needs a total upgrade to a minimum 3 star standard (it’s says it’s already 3 stars!!) There are allot of prostitutes working at the door of the hotel, as well as the homeless. The air conditioning in the room is not very good a Madrid is a very hot 39c. The housekeeping is very noisy at 7am with all the banging, and talking and laughing. Most people on our floor had the do not disturb sign on the doors.