Overall Ratings & Reviews voco Royalty Puebla Downtown by IHG

Great customer service, rooms very clean, great restaurant facilities.

Location

Friendly staff. Great location

Very centric able to walk almost everywhere

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

every thing was perfect

Love the place especially because they had mariachi at the to roof restaurant 💕

Excellent location

Rooms were tiny Bathroom could barely fit in the shower

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

La ubicación esta excelente, el hotel muy bonito y limpio, el staff muy amable, mi habitación estaba muy bien solo un poco pequeña aun para dos personas, pero dormimos agusto. Si lo recomiendo.

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

Me encantaron las instalaciones súper limpias y el personal súper atentos… llegamos a las 10 am y nos dieron la habitación (cuando el check inn era a las 3 de la tarde, definitivamente lo recomiendo!!

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

My wife and I had a wonderful stay at this hotel! Staff was courteous, food was good, and the location is perhaps one of the best in Puebla. Everything is within walking distance or a quick Uber/Lyft ride away! Highly recommend!

Great location, clean facility, nice staff.

Avrything is great

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.