When we arrived, the room we had was awful, bathroom tiles/ grout were dirty and moldy. Toilet and sink were ok. Overall a dingy room. My friend went to front desk to see if we could have another room, she was told not possible, hotel was booked. We figured it just 2 nights, we’ll bare it. Off we went to visit Coimbra. Upon our return (6 hours later) we noticed the AC was not working. Went to front desk, let them know we had an issue, a staff member came up to room to see what the issue was. She was very nice but unable to get it working. Eventually we were given another room, much better and bigger,1 king bed and single bed. However the bathroom tiles were awful as well. The water pressure is great and the towels are thick and absorbent.

A/C is not working

Nice quiet room. Staff was professional and helpful. Breakfast was delicious and great value!

No serious issues but definitely a case of you get what you pay for. I stayed three nights and each night it sounded like people in rooms above and beside me were either smashing furniture or throwing suitcases across the room. This wasn’t the fault of the hotel and possibly a rare occurrence.

Clean property friendly staff lovely room

Centrally located and helpful staff.

Room was acceptable and clean. Breakfast was quite a lovely selection of foods ans drinks.

Spacious as described. Not hygenic - mold was everywhere.

Pretty good over all. Shame breakfast wasn't included in the room cost. Tap in bathroom was loose.

Well located, friendly staff and warming facilities

Friendly staff and nice rooms! The hotel is downtown, so it's in the middle of everything.

The room was clean

The bathrooms were so dirty and had mold, toilet was not clean and was cracked. If you want a hostel experience and not a 4 star hotel then you will be fine there.

Have to find parking at the rear or pay for parking in busy city centre

Location, cleaning and Location are very good.

The staff, room and cleaning were good.

Clean, staff and location were very good.

Clean, room, staff and location were nice.

Location

While the shower pressure was great and the bed comfy, as well as a good central location, The Coimbra location rooms/bathroom looks NOTHING like the pictures. Not updated. Dark hallways and rooms. Was highly disappointed. No refunds so stayed. My next visit wil definitely be at another hotel.