Worst service ever in a 5 star. Can’t work outside the box.

Beautiful location, particularly pool & beach areas. Incredible food. Great staff. Would stay here again and recommend to anyone.

Our stay in METT was sadly a little disappointing the hotel is advertised as a 5 star hotel however the rooms are more like a 3 star room in a beach resort in turkey . Super outdated floor was sticky cleaning wasn’t great and very little perks in the rooms. For the price paid you what. Super low starter room with very little Luxury.our view was a broken down parking lot horrible to wake up too. Lobby is great food is excellent pool is amazing however if your looking to relax in your room for more then 3 hours minus sleep it isn’t great. Stuff also don’t seem to accommodating when you check in didn’t show us to our room didn’t tell us about hotel timings barely asked how our stay was. You definitely don’t get what you pay for.

My mother and I stayed in June hoping for a relaxed holiday, and were disappointed at every turn. Check-in is 3pm, which is fair — but at 3pm a ten-person conference group descended and we were made to redo a check-in process we'd already completed, adding half an hour. The room looked fine but wasn't clean: prominent finger marks all over the bedroom mirror, still there after two days. It was only cleaned after I raised it, and even then not until the next day. Guest experience showed little sympathy. The Greek restaurant forgot our order entirely — four tables seated after us were served first — and only two of our three dishes ever arrived. The next night's Italian restaurant produced a €28 pizza barely bigger than a child's portion. Prices are extortionate for the quality. The pool blasts Ibiza music from 11am to 6pm, but that isn't the crowd staying there, and the staff treat a drinks order as an inconvenience. What tipped this to one star was the total absence of any apology or goodwill when we complained. My clear impression is that this hotel pours its energy into content creators on free stays, while paying guests come a distant second. I wouldn't recommend it, and we won't return.

Beautiful hotel, but ruined by a rigid and disappointing check-out experience I booked this hotel for my daughter’s wedding, and our family stayed across three rooms. The hotel itself is beautiful, the amenities are excellent, and the breakfast was outstanding. We initially enjoyed our stay immensely. However, check-out was a completely different story. We were surprised to be told that a fourth room was booked under our name. When we explained we had no knowledge of this room, we asked why no one had contacted us when it became a "no-show" on night one. The staff had no answer. Despite our request for them to check their security cameras to verify that no one ever checked into or used that room, they refused. Rather than waiving the fee or offering a standard one-night penalty, they insisted on charging us the full amount for the entire stay. They completely refused to negotiate—which is incredibly disappointing considering our wedding party had brought over 20 room bookings to the resort. This rigid, uncaring customer service is certainly not what you expect from a 5-star resort.

I love the beach activities I enjoyed my stay

Gorgeous property and spacious rooms. Would recommend if back in Marbella.

Very nice

The property is in a quiet location, welcoming staff at the beginning. Alejandro was great as he arranged our reservations and suggested places to go to. Ropm service qas horrible, wr lacked tissue (napkins), water refill, mini bar refill, and coffee cups for the first 3 nights. It went horrible from the day after. Bar staff were moody at times, and sometimes they were good. Horrible housekeeping, and reception on receiving calls from my room. Major adjustment needed to reach hospitality standards.

Beautiful property would visit again

Valet Folks Were Great Breakfast Was Great

Great hotel - limited dining facilities but excellent food.

By far the best hotel I’ve stayed in. The hotel and the rooms were clean. Staff were nice and friendly. Food tasted great. I always looked forward to their breakfast. I stayed for my birthday and I’d say it one of the best birthday’s I’ve had in years

A beautiful hidden gem in a lovely quiet spot. Couldn’t fault it.

Booked a lateral sea view room, but your only view of the sea is if you lean over the balcony rails. The staff were great, the heated swimming pool is outstanding but food and drink is very expensive (especially for Spain).

Staff never refunded my deposit money

Staff exceptional and nothing was too much trouble

Front of house

Our stay at this hotel was flawless. The breakfast was outstanding, and the staff’s warmth and attentiveness made us feel genuinely cared for. Every detail felt personal and thoughtful.

The staff were all so friendly and attentive! The hotel was incredibly clean and stylish and well laid out. The detail in the smaller things were great such as the complimentary toiletries packages and the welcome treats due to a birthday celebration. We loved all the different live music performances around the hotel. Having plenty of beds to choose from on the beach and by the pool was great to see - with no ‘bed wars’. Have already recommended this place to a number of friends / family. Thanks METT team for such a lovely trip to Marbella.