Very clean room and staff was very courteous

Friendly staff, good breakfast, easy walk to city center, train station, and university

Very noise room, i didnt sleep all night. Terrible, and very bad smell in the room, i had to keep the window open, elevator very noise

Bathrooms need to be updated

Welcoming , helpful staff; breakfast area is rooftop with great views, aside from varied breakfast choices

Our suite was very comfortable. One thing I would add is shampoo/conditioner since I can’t travel with these and bigger bars of soap.

It was correct

I love this property, I have been there before, and would stay always. Great location,service,breakfast, I do recommend to everyone.

Nice place. Staff friendly and helpful.

This is an old hotel. The walls are thin and you can hear through them. It is a bit worn here and there. The beds are not ultra comfortable. But it is clean and the staff is wonderful. It is safe and convenient to the heart of the city. If you want modern and ultra comfort this is not for you. If you want a clean room for a really good price in a very convenient location this is it.

The check in was perfect. The room itself was alright, but there was a muffled smell around the room, as if it was never opened. I spoke to the receptionist and they were kind enough that they allowed us to go to another property. However, the experience far exceeed my expectations. The staff are attentive, genuine and always hepful. Thank you.

It was nice. We had a suite with a balcony. The air conditioning didn’t work in the sitting area of our suite, nice hotel but feels a little run down old. They were nice opening our wine and helpful at the front desk. Our room key had to be reprogrammed twice (irritating). We asked for a late check out because I woke up with food poisoning but was denied. Overall the hotel was fine for an overnight stay, but would probably try somewhere else next time.

Rapport qualité-prix très bon. Personnel à la réception très accueillant et à pris du temps pour nous informer des restaurants et activités dans la ville même si nous ne séjournions qu’une nuit à l’hotel

Great location. Great customer service

tuve un poco de dificultad para ducharme ya que no entendia como funcionaba la llave al ser tan antigua o poco comun, por lo demas todo estuvo muy bien

Centrally location, a bit dated but clean, AC that works.

Staff was very helpful.

I have to say that the service provided was 5+****** at hotel imperial Spacious, clean room, with a living room, as well as a private bathroom. The stay was for 6 days, and i will really miss such spacious room. Lol Book in advance.

Gostei imenso de estar neste hotel. Qartos amplos e local muito calmo. Como sugestão, deveria proporcionar-se uma variação do menu do pequeno almoço.

The good things - room was big, a/c worked really well and it’s a few minutes walk to the canals and old town. You’ll see from the photos it is incredibly dated, doesn’t feel like anything has changed for 40 years. But that’s clear so you either accept that or not. I chose to accept that because of the roof terrace. Turns out that’s closed, being worked on but the hotel don’t tell you that. I chose a room at the back, I knew that wouldn’t have a view and that was ok for one night. But again the hotel don’t warn you there is work going on so there are men literally walking past your window and naturally making noise from 8am. And that sums up the worst of this place, the staff treat you like you’re an inconvenience. Customer service is non existence. I’d seen it on other reviews but assumed maybe a one off, maybe people don’t try and speak Portuguese. But it’s so odd, no matter what you do you can’t even get a smile let alone a hello. Never experienced anything like that.