Overall Ratings & Reviews Hotel Berna

It was very close to the train station. The reception desk is only open from 9am to 7pm. The elevator is very old and can hold one person at a time if carrying luggage

Not the prettiest location, but so convenient to train, and easy walking to all major attractions. The very best part was our service . Nadia, specifically, went way above and beyond to be so helpful, as well as friendly and courteous every day. For this reason, I would recommend hotel Berna to friends!!!

Not a hotel it’s shared flat

The room was nice and clean but really small. Nice view. This is not a hotel it is more like an expensive bed and breakfast, and the breakfast is continental style. The location is great. The checkout is at 10:30 am!!!!!!!!!! Not even noon. Good for one night stay but not worth the almost 400 dollars a I paid for the night. We were 4, two adults and two kids and could barely fit in the room.

We enjoyed our stay at Hotel Berna. We chose the location based on proximity to the train and our guided tours while in Florence. Both were extremely close by which was helpful. The hotel was a tad difficult to find (small plaque on the building) and the elevator was tiny and not much use. The room for four was very small and the area is loud at all times of day and night. We used a white noise machine to try and cancel out while sleeping. Staff were extremely kind and helpful.

Overall great stay close to Florence main train station. Room was clean absolutely no disturbance in night even though it being so close to train station. Breakfast was ok

We only stayed 2 days in Florence so a central location was critical. This was a great location especially for a last minute booking! Other than some traffic restrictions that we didn’t understand there were no issues. The hotel called the local authorities and had the fines removed, and even sent us documents for proof, beyond excellent service! We even received a friendly “bravo” for sleeping late and enjoying actually being on vacation!

Great location very close to smn station. If you're on a hit and run mission to florence, this hotel is hard to beat. Has a lift.

Stayed in Florence for 3 days and the Hotel was within short walking distance to the Duomo, train station, and many tasty restaurants. The room itself was good for the amount of days staying there, we really enjoyed having the option of logging into Netflix because we like to sleep with the TV on. Nadia was very helpful, friendly, and pleasant to be around. It was convenient having breakfast right in the hotel for €8 and it wasn’t bad, it was the right amount of food. Overall, my husband and I enjoyed our stay.

NOT A HOTEL its dirty creepy motel style apartments

Close and convenient to the train station if you need a quick in and out location.

Hotel is old and not as clean, photos are very misleading. The room & the bathroom are very old and unclean. Location was the only great thing about the hotel

We were there for 2 nights. The 1st night AC was almost not working and the summer heat in Italy has started. Terrifying summer heat. The next morning, there WAS NO ELECTRICITY. We needed to bathe because of the sticky feeling from the night before. But I think our AC was not really working in the first place because when we got home the next day from our day tour, the cover of the AC was not there. It really looked like it was inspected. And lo and behold, there was a fan left in the room. It was so hot, we were given A fan to replace the AC that we paid for and the heat was terrible. Our body was sore from so much sweating. We joined our tour without the benefit of a refreshing shower because how could we? It was sooo dark in the bathroom? If not for the beauty of Italy I would rage hell. I think we deserve to be reimbursed from this trip. Just saying. We were just glad we were leaving on the third day.

convenient location, clean and spacey, helpful staff

Location excellent, staff very nice ,comfortable rooms and very quiet in center of Firenze

Great vacation. Enjoyed the hotel.

The lady who served us was very kind and efficient. The only problem was there was no lobby so we only saw her in morning.

very small and simple room. The hotel is with an old building. It is so small that no staff is on duty during the night.

Hotel Berna isn't as much of a hotel as a handful of rooms on one floor in a building. We walked by the entrance 3 times before we found it. Our room contained three twin beds. Space was a bit tight, but we didn't spend a lot of time in our room. The decor is "old world." Not modern at all, but that's OK. There is a small refrigerator we used for water bottles, and breakfast is available if reserved in advance. We were up and out early, so we didn't partake. It's adjacent to the train station, and a quick walk to Piazza del Mercato Centrale, where there are several great restaurants.

We had invaluable guidance and assistance from Elena and Nadia at front desk. First Florence advice then train Breakfast vast and lady made best cappuccino. Hold the excess foam and use lot of coffee