Food was expensive. The facilities were excellent but I went for a sauna and when I came out to have a swim the staff were cleaning the pool and I had to wait 15 mins - thought this could have been done out of hours. Room was hot, very noisy with children running up and down the corridor and room upstairs and being loud in the middle of the night. Walls were paper-thin. Shower was hard to operate and water flow was hardly existence - in fact my partner gave up and couldn’t shower. The bath in the shower was slippery. Table in room superfluous, you could hardly access tea and coffee and cupboard. Very hot at night. Location was good.

Nice staffband nice traditional facilities.

Satisfactory stay.

Pizzas are amazing! Room was clean, fresh and we got a good night's sleep. Pool areas amazing too! Lovely staff, would return. My we bit burnt himself at breakfast and the staff were absolutely outstanding.

We mainly booked because of the leisure facilities. I was at the hotel a few years ago and enjoied it , when we stayed we were disapointed that the jacuzzi had been taken away and the sauna out of service, which really only left the pool and steam room accessible. It seems to have gone downhill since my last visit

This is a nice hotel, tho some areas are a little tired looking. Dinner was very good..but it would be nice to have dome fresh fruit at breakfast.

My stay was lovely food excellent staff friendly and helpful bed very comfy slept like a log

The first room i was given had brown water coming out of the hot water taps. When i went down to reception they explained there was some maintanence issue and that if i went back and ran the taps for 15 mins or so then it would sort it self out. I went back to the room and ran the taps but this did not resolve the brown water issue. I went down to reception again and they said it was a known issue and that it should resolve itself shortly. I asked if the water was safe to use and the receptionist said they didn't know as they had not showered in brown water before. I asked to change rooms and reluctantly they moved me to another room. The second room water was ok although was a different room with no bath and overlooked someones house. This hotel is dated, the meal we had at the restuarant was overpriced and not to a high standard. I ordered some bread with our meal and asked what type of bread would it be (I wanted some nice fresh rustic style bread) the waiter said it was nice fresh bread. What turned up was standard sliced bread. The butter with it was little pats of congealed butter that didn't spread. Must have been heated up and cooled 100's of times as was in edible. I used the spa in the morning which was fine but the steam room was not hot and the changing rooms feel very dated. The breakfast was good and they had a good selection. Overall I felt let down by the hotel and the service.

TV didn’t work. Went to investigate and found loads of dust around the back. Damaged ceiling light in bathroom. Scuffs on furniture.

Very dated hotel with cramped rooms. Function room has very loud functions until early hours which can be heard in the rooms. Complained to staff as noise was keeping us awake, with the only resolution offered being they’ll ask them to turn it down next week! Paid £150 per night and only managed 1.5hrs sleep.

Lovely hotel, friendly and helpful staff. Only slight negative was the road noise and noise from to in room next door!

The hotel was good but the room was to hot. The breakfast area was to busy and needs an upgrade. Chipped cups etc overall stay was good

Absolutely exceeded expectations! Even though this is technically a 4-star hotel, it more than deserves 5 stars in my book. From the moment I arrived, the staff were incredibly friendly and helpful - special shoutout to Kerry for going above and beyond! The breakfast was a highlight, with a great variety and some excellent vegan options (which can be hard to find). The wellness facilities were top-notch too - the swimming pool, sauna, and steam room made for a relaxing and refreshing stay. If I'm ever back in the area, I’ll definitely be staying here again. Couldn’t recommend this place highly enough!

My room was too hot because it overlooked a bricked yard of fans and generators. I found 2 dirty towels behind the bathroom door and a toe nail on the floor. It was noisy and the fire alarm went off at 2am because everyone running around. When I asked for a late checkout they had the cheek to try and charge £10 for an hour while being rude and non helpful. I paid a lot for that tiny hot room and won’t be going back.

The only reason I didn't mark full stars was the front desk tried to cheat us out of the room we paid for. Gave a room well below what was reserved and tried to rename a king bed room a "petite king" so he could pass off a double bed room as a king! Nope, not having it. Called him out, stood my ground, and got the king room we paid for. Take a picture of the room you chose to reserved before reserving so you know and can show exactly what you paid for. Other than that the restaurant and bar staff was amazing!! Also very close to airport so I recommend staying here the night before your flight to make it easier.

Fantastic place our first time

I booked this hotel I'm chose the superior king size room, it reportedly had toiletries and looked a very nice room on your website. There was a few things I picked up that I did not like, the bed was very hard and the pillows we're awful not comfy at all. I've taken a picture of the remote control which is absolutely disgusting. One of the windows opened what did not stay open I called reception to make sure that the room they are delicated me was the room that I booked as I paid quite a lot of money for this room The only nice thing ican say really about this hotel was the breakfast was brilliant and the restaurant food was really nice but apart from this I won't be booking this hotel again and I'm quite disappointed in hotels.com for the star rating it has

Excellent staff and good

Disappointing…rooms were grubby, food overpriced for the quality, very noisy throughout the night, staff were friendly but I would not return.

I really like this hotel but over my last 3-4 stays i have noticed the rooms are shiwing wear and in need of refurbishment, painting, finishing off etc. The parking abd breakfast is excellent. Lovely leasure facilities. My biggest issue was my stay on 19th of June where I paid £148 for one night granted not direct but still an absolute premium for a pretty standard room simply not worth the price. Poor considering i have stayed many times throughout the year and paid an average of £90-£100.