This hotel was lovely and puts American ones to shame . We were however very upset about the choice of this location for our travel needs. The Expedia agent I worked with when our plans changed about staying in downtown Madrid to staying one night near the airport before our flight to Amsterdam. Not knowing the city, I relied on the agent's skill to make an appropriate choice. This hotel was in the exact opposite of the area we needed and consequently it cost us an extra 50 Euros to get to the airport and through horrendous traffic early in the morning!. I am sure I will be a long time before trusting an agent with Expedia.

Room was clean check in was easy, the room did smell a bit damp but didn’t take away from it, location was great with lots of amenities close by

The place is decent for the price. No a/c in our room, had to open the window while it was raining to get some ventilation and to cool down the room.

very close to a lot of restaurants

Clean room, staff really polite. The only problem was the parking spot was to close each other

I felt welcomed as an American , the staff and building made my experience in Madrid great !

Walls were paper thin, more than once when the people in the next room. Entered or exited their room we thought someone was actually entering ours, it sounded the same. The bed was really firm, normally my preference but this felt like sleeping on a floor. The location is only good if you are going to the outlets next door, otherwise its a fair distance from anything else, and not the "close to downtown " hotels.com saod it was when I booked. Good staff and free breakfast were the main redeeming qualities.

Staff was attentive and friendly

Evening check-in person never greeted us or smiled. Everyone else was very nice.

Clesn room

Easy check-in and great check-out.

friendly staff

Excellent

Nice room. Good location next to the shopping center. Very good breakfast. Only negative was a stairwell door that slammed loudly whenever anyone used it.

This was a great hotel and kid friendly. The breakfast was included and had options for adults and kids. There is a large shopping mall next-door. The rooms were clean and quiet.

We’ve stayed at this hotel a few times,beautiful and clean,safe parking,the staff are very friendly,great breakfast.

The staff was awesome! Jaime, Vini, Olga & the rest that I can't remember were just amazing! I will recommend it to my friends & definitely will stay there again! Muchas gracias chavales! Son muy buenos y me la pase muy bien. De verdad! ❤️

Holiday Inn Express Madrid - Getafe is a solid option for a short stay. The hotel offers comfortable rooms, friendly service, and a convenient location for those visiting Getafe or Madrid. It provides a good value for money, with breakfast included. If you're looking for a straightforward, no-frills stay, this hotel is recommended.

Air-conditioning doors not work in winter, early spring. Noise from neighbor room

Close to shopping mall and restaurants Staff are very friendly and helpful