"I recently stayed at your hotel and, unfortunately, my experience with the customer service was extremely disappointing. Despite the hotel's beautiful atmosphere, the staff were unfriendly, nasty, and even racist. They were not welcoming or kind, which made our stay unpleasant. If you're looking for a place with good customer service, I wouldn't recommend this hotel."

Stayed here for four nights with my husband and it was amazing! The breakfast in the morning was delicious and the staff was so friendly and helpful. We loved that it was outside of the busyness of the city but close enough to have a taxi take us back and forth throughout the day. We had the hotel call us a taxi multiple times but also downloaded AppTaxi to get rides back to the hotel which was very convenient. The room was very comfortable and the pool area very peaceful - we loved coming here to wind down after exploring all day! I could not recommend this hotel more!!!

Very personal service and friendly staffs! Our annex room had a small balcony attached to it, spacious room with clean bathroom and air conditioning. Used the pool as we traveled in a really hot weekend. Breakfast was a great plus!

Great place to stay in Florence convenient when entering and departing the city while also being in walking distance from all the attractions.

Lovely place to stay. Spotlessly clean. Staff were kind, friendly and hospitable. Perfect place to unwind after walking endless miles through Florence.

This hotel was a delicious find in a park behind Boboli Gardens. The rooms are spacious and the elegant decor gave a feeling of old world grandeur. The staff went out of their way to help make our stay comfortable. Iuliana in reception was so amazing and kind to my parents. Will be back for sure.

We loved everything about our stay. Food, especially the eggplant parm, complementary breakfeast buffet was a feast. Waiter for dinner was same guy every meal. Working so hard and so pleasant. Felt like we were all family for our stay. Very quit w beautiful pool n so close to Boboli gardens for morning walks.

Loved the breakfasts on the terrace every morning! The location was good, not too far from the center of town. The room was clean and comfortable. The staff was very accommodating.

Resort like in the beautiful settings yet it’s walkable to major attractions. The staff is super friendly too.

This is the third time we have stayed at hotel Park Palace. This time the prices had trebled but it was worth it as it really lovely there. The location is fantastic. After sightseeing in Florence, we could cool off in the pool at Park Palace and have a light lunch on the terrace. Wonderful setting.

It was a joy to stay Park Palace. The setting, pool, breakfast, staff, being away from the bustle of the city. It was exquisite.

We chose this hotel for the lovely position. A 30 min walk out of town set in beautiful parkland. We arrived at 2.30pm and were told our room was not ready. So not a great start. When we did finally get our room the aspect was horrible looking out into scrub. Photos attached. The wifi is non existent as there is absolutely no service. My husband and I ordered some drinks to have by the pool one afternoon and after 30 minutes we chased them up. The waiter had forgot. We waited another 30 minutes for the drinks. We had paid for breakfast to be included with our accomodation, but the service commenced at 7.30 and not 7am like other hotels. We had some tours booked with 8am starts so we were unable to utilise the breakfast at the accomodation on a couple of occasions. One of the mornings we got down to the breakfast room for 7.35 but the full compliment of breakfast was still not available as they were still preparing it. Finally, there is not any soundproofing between the rooms. We could hear every word in the room next door in addition to other showers running.

It was alright, the room for the price was a bit disappointing. We were in the dependance, Ground Floor and could hear footsteps, laughing and conversation of people upstairs. Have stayed in better places

Excellent hotel. This was the third time we've stayed at the Park Palace and we thoroughly recommend it. The staff are friendly and helpful, the rooms are spacious and clean, and the food is excellent. The hotel is a short but steep walk away from the centre of Florence.

Perfect setting, beautiful authentic villa with antique furnishings and lovely gardens and pool. Wonderful friendly and helpful staff. Perfect location for exploring Florence, walking distance to all the historic sites, yet set in a quiet and tranquil location.

The Park Palace is both comfortable and elegant! I'd be very happy to stay there again. The service was very good. The hotel itself is charming and old fashioned. Beds were comfortable with very high quality linens. The location is a little far (20-25 minute walk, 10-15 minute cab) from the main tourist attractions/monuments, but if you prefer a quiet setting and enjoy walking this place is for you! Florence is not a big city, but it's still congested and busy so I really enjoyed the serene setting at the Park Palace. As a bonus, they have easy parking too.

The property’s exterior is kind of run down, as was the furniture in my room. Yes it’s remote but so much so that there isn’t anything to do without driving or taking the bus, and few of us can handle the hills on a return walk from the center.

Beautiful property that feels like being in the country but only a25min walk to city center and bus terminal nearby.

Ths property is located on the hills and is really very cosy & great. U need to travel by taxi but its not a big deal for ths place whch is away from the hussels

A beautiful looking hotel with a personal touch,located in a very attractive area just a 20 minute walk from Florence town centre. The staff were very friendly and accommodating, and the breakfast choice was very good and of a high standard. Tea and coffee making facilities in the room would be a welcome addition, other than that we were very happy.