Overall Ratings & Reviews Grand Mercure Bangalore

Beautiful hotel with a friendly staff.

Not what I had expected from a supposed 5 star hotel. Very dated decor and limited facilites. One reason for choosing this hotel was the prominently promoted Pool and Poolside Bar and Restaurant Major disappointed to learn on arrival that these were under refurbishment. Annoyed that these features are still promoted in their website. Had I have known I should have booked elsewhere. I arrived at the hotel around 6.00...an early morning flight arrival. I expected an early check in charge but the receptionist slipped through a full nights charge. I discovered this and insisted upon it being reversed and a reguiar 50% charge being taken. Despite being a member of their loyalty scheme they were very inflexible.

Tucked away in a quiet residential part of Koramangala, this is the perfect blend of luxury, comfort, quiet, and homely. I will stay here on every trip to Bangalore.

Very poor service.

I'd previously visited this particular property for a family member's wedding and I got to experience staying here for close to 3 nights on an extended stay in May 2024. This is one of the first hotel rooms that feels like coming back to a cosy home/nest since they have a nice little kitchenette with induction stove tops and a microwave and essential vessels/cutlery. The A/C was maintainable at a decent room temperature - it is nestled in a very posh, quiet residential neighborhood and the dining options provide an optimal combination of Indian and Continental cuisine! Overall, consider me happy, pleased and very satisfied!

Nice property in a safe neighborhood. Quite a few nice restaurants within walking distance about 15 mins or so. A tad bit pricey but overall I was happy as safety as my top priority and proximity to where I needed to go.

A gem of a property, tucked away in a quiet neighborhood, immune from the hustle and bustle of Koramangala's energy.

Not the best staff and not well trained. Check in and out was a procedure and terrible security personal. In India no one walks around with their passport. They would not let me daughter in after she showed them her passport on the phone plus a drivers licence. They argued with us in the lobby. Never going there again.

Poor customer service

Great Food, Value for money.

Overall, this is an excellent hotel in the heart of Koramangala. The plus points are: quiet location, courteous staff, good food options and spacious rooms. The only minus is that finding a public transport (say an Uber ride or metro) is a hassle from the hotel.

Nice quite surroundings, away from the city noise. Enjoyed!

Excellent hotel and great place to stay

Great service. Bed could be softer. Slightly older place but definitely going back!

The staff are amazing. The kitchen is also talented. If offered, accept the board deal. Also, the hotel has partnered to offer an affordable same day laundry. Every odd issue I had while traveling, including becoming ill, the hotel helped.

Liked the property.

We had a very comfortable and relaxing stay. I was there for a post surgery visit for my husband and the staff there made it really very

Not worth it.

The place is good to stay for a couple days. Just minor suggestions like food coule

Arrogant and rude individual who checked us in.. He was on an another phone while he served us and spoke to us and treated us with unacceptable levels of rudeness and attitude.. Been a Grand Mercure customer for 5 years and this level of customer service is unacceptable..