We were sadly disappointed with part of this stay. We travel frequently with Airbnb & Hotels.com. I return to Hotels because normally, we are very pleased. This was not one of those times. Our check-in was very long. We had to hand over passports a few times for they couldn’t find our reservation. We asked for hotel restaurant for some lunch. The gal who helped us check in wasn’t informed that there was indeed a spot we could have more than chips, snacks, as she said. Our room was beautiful with ocean views. Bathroom sink was clogged. I asked twice for it to be fixed. When our room was cleaned they took the dirty towels but forgot to replace them. The hotel info says mini bar in room. There is not one. The service & breakfast buffet is incredible all around. We had a barbecue Dinner one night which was very nice. Staff very helpful & kind. Pool was magnificent. Swam every day. The dinner shows were amazing! Flamenco Dancers were incredible! The vibe is cruise like. The guests were either with young ones or 60+. Overall we wouldn’t return. But, we had a wonderful time overall. The nearby beaches and boat days are a must! They gave us a late check out for our troubles.

Very clean hotel, friendly staff, great service, took the all inclusive package & would highly recommend

All good had a lovely time. Only thing I didn’t

Excellent hotel, second time here. Fantastic facilities, view from the Pool is amazing! Food fantastic, room modern and clean, staff are great and work very hard! Room cleaned daily. Glass lift from hotel down to Puerto Rico harbour and amadores beach is fab! Really recommend this hotel.

Loved the Thalasso spa and the very helpful and friendly staff

10/10

The floors of the room was super dirty. On second day had to call reception to get it cleaned then saw the guy do it and for a large room he just put the mop in the bucket once and cleaned the entire room without repotting the mop in the bucket which explains it. Nice facilities for children, close to angry bird park, at dinner you have to pay for water and you also have to pay to use the safe which is ridiculous. But nice view, great pool, great activities for children. The sea room view are great.

Always able to get a sunbed. The hotel is so convenient for the coastal walk into Amadores. We were half board and enjoyed the food. Lots of variety each night.

We loved our stay here. We had a fabulous room and time in the Thalasso pool. It would have been even better if - our bed had 8 legs instead of 7. As crazy as this sounds, it was 2 single beds pushed together, one deliberately with 3 legs which meant dependant on where you sat on that bed, there was always a leg off the floor, so when you moved, the legs were hitting the floor in turn. Under the bed was cleaned of dust. The jacuzzi had been scrubbed.

Great resort, staff where brilliant, highly recommended (but don’t forget to bring your own iron 🙃)

Lovely eighth stay here!! Room in block 4 level 3 had great sea views. Good excellent of food throughout the day. Puerto Rico is an easy walk along the front .

Return visit to a wonderful hotel with two great pools overlooking the ocean.

SO clean, attentive staff, breakfast could be a little better but standard for a hotel this busy!

Ok

Nice place to stay .

Lovely hotel. Great position, lovely pools friendly staff and good food.

Lovely hotel with amazing views and friendly staff. This was a return visit and seen improvements from previous times, and will come back. Some offerings could be improved - body lotion and conditioner in the rooms, as well better hairdryers. I would also suggest some bed toppers for the extensible couch and some scheme to incentives guest to reuse towels for more than one day in a bid to become more ecofriendly, as well as more selective rubbish collection.

Unfortunately my husband ended up in hospital, we came out with 6 friends and four of us had food poisoning, my husband is 74 and has heart problems, we have had to extend our stay and alter our flights by 2 days, he ended up with a severe urine infection due to being dehydrated, We have stayed here before but we won’t be returning.

The hotel itself was nice, we liked the pool area and cleaning/restaurant staff were excellent. However the reception staff let the hotel down. At check in we were told if we didn’t like our room we could change in the morning, we found this strange as if the man at reception knew we were being placed in the wrong room. For context we booked a double sea room 8 months in advance. We were put in to a dirty small dark room looking into reception. We requested to be swapped the following morning and were told there are no rooms left and we could return the next day. I sent an email to management and I was told there was a room available on the system. So we were lied to at reception. The room was nicer as it’s what we booked. We were woken up at 8am every morning from screaming and shouting and people running up and down the hall. The dining room was chaos every morning. Towards the end of our holiday we went to reception to enquire about a late check out and we were told this wouldn’t be a problem and the lady took our details and told us to return the morning of checkout.We returned and we were told they needed the room back and couldn’t give us another room but they had a booking system for a 15 min courtesy room we could use to get changed in if we requested a specific time at checkout.When we checked out we asked to book a slot for the room and surprise no room was available.Raquel was very rude and brushed us off when we told her her colleague told us this. All lies….

What an amazing hotel!! Staff were extremely friendly and hospitable, every room has the most beautiful sea view. The food was plentiful, of an excellent quality and a good variety of options. A short walk to the nearest town where there were lots of shops/restaurants. Only 25 mins from the airport too. Faultless!!