I have mixed feelings about my recent stay. On one hand, the hotel facilities were good, well-maintained, and comfortable. I also want to give a special mention to the Polish lady manager, who was incredibly helpful, understanding, and professional when resolving an issue for me.
However, the entire experience was soured at the very end by the checkout personnel. The staff member handling my checkout was remarkably rude and unprofessional, leaving a very poor lasting impression.
While the hotel itself and the management team are great, the front desk training seriously needs improvement. Frontline staff shouldn't ruin an otherwise pleasant stay.