The Palace hotel was lovely, the staff were very helpful, especially with my very limited Italian. Check-in was really quick and easy, same with check-out. The room was spacious and clean, felt modern inside, bed was super comfortable and the whole bathroom was lovely. The view from the balcony was great, across to the mountains in the distance.

Nice hotel. Excellent breakfast. Staff very friendly and a clean hotel.

Good room and clean Nice staff and helpful to translate

Very good hotel close to the area I needed to go to. Food in the restaurant very good.

We arrived early and for a small additional amount we got a nicer room right away. WiFi worked fine. The breakfast was to die for. I have nothing but good to say about our experience.

We arrived after 10pm due to a flight delay and the restaurant in the hotel was closed so we ended up without food the first night. The receptionist suggested we go and get some food from a nearby supermarket but with 2 kids under the age of 4 this was a bit impossible as they wanted to sleep. It would have been nice if there was a vending machine or a snack bar. The room was big, very clean and modern. The beds and pillows were comfortable. The shower was a bit small. The breakfast was ok. Also it would have been nice if we had an electric kettle in the room.

Probably worst breakfast I ever had in the hotel....

Stayed here three nights whilst attending a nearby festival. The hotel is modern, spacious and comfortable. The staff were excellent - genuinely friendly and helpful. The room was enormous, but rather stark - no pictures or artwork on the wall. But it had a balcony and a view across fields with horses. Very rural. Breakfast was okay; but dinner was really very good indeed. My only problem is to do with noise. There was a coach load of teenagers staying in the hotel one night, some of whom decided singing at 2am was acceptable. It sounded like they were in the room with me, such was the lack of sound insulation. But apart from that, a perfectly pleasant hotel.

My stay was good. Due to the Good service, comfort and cleanliness of the hotel, I have extended my stay.

My stay was very comfortable at this hotel. Hotel condition and staff behavior is very good. The only drawback is the neighborhood. There is nothing to do nearby.

We asked for iron machine they said they dont bring it up to room because of security !!!

The reception try to keep my passport overnight when I checked in merely because he claimed he had many things need to do. The room has not been updated. A hole on the bathroom door.. Glad I only stay one might

Easy to find and comfortable room. Only disappointment was restaurant not open on a Friday and took some finding for somewhere to eat.

Good location for overnight stay before morning flight (if You have rented car, approx 20 minutes to Bergamo airport). Friendly staff, good food selection in breakfast, free car park.

More than comfortable stay.. Rooms great size. Very clean. Not that impressed by the area around but the hotel was great value.

Stayed in junior suite. Couple with two teenagers. Room large clean and comfortable. Hotel empty and restaurant closed for our saturday night stay. Pretty characterless boring place in non descript neighbourhood. Twenty mins to Bergamo Old Town which was worth visiting. 11km from Bergamo Airport which was perfect for our early morning flight.

Boring hotel. Not sure which organisation awarded four stars but this is inaccurate. Despite booking a suite with mini kitchen, no cutlery or crockery were available. Only cups were flimsy plastic ones. Restaurant was inadequate and did not open at all during the day or on Saturday and Sunday evenings except for breakfast which closed promptly with a locked door and a curtain. Defintely not a hotel for a holiday.

This place has the makings of a good hotel, but they need to sort out some issues. I understand the hotel is new or recently refurbished, and that's how it feels - not quite finished. The room was quite basic and clean, but there was no information pack or any literature at all describing, for example, the hotel's services, restaurant, area info - which is unusual. One tiny single bed, when it could easily accommodate a double, and it didn't feel warm enough to me. The bathroom fittings are good quality though. The restaurant is overpriced and the food is poor, breakfast selection is good and what you would expect from a 4 star. The biggest problem is transport, unless you have a car or can walk 30 mins to the nearest town (verdellino where there is a train station) then forget it. Bus services are sporadic, licensed taxis need to come from Bergamo making them very expensive ( I paid 58euros to do 7km !). The private car arranged for me by the hotel manager took me to Trezzo for my concert, but then failed to pick me up again, leaving me stranded in the middle of nowhere until 3am - he made excuses saying his car broke down ! Management were pleasant enough in dealing with my complaints, but they need to sack the chef. They didn't charge for my main course - which was a joke - but they should have paid me to eat, especially after their so called taxi left me stranded the night before, outside for 3 hours on a cold wet night ! Fix the restaurant & get a decent driver !

Nicely finished hotel but it's on a main road outside the town on the edge of what would be a council estate in the UK, near a road full of working girls on an evening. Finishing work on landscaping still needs to be completed but main issue was the customer service, or lack of, never been anywhere quite as bad, slow and uninterested, it took 40 minutes to check out in the morning and there were only 2 people in front of me.. the girl had no sense of urgency at all. Would not return, even if it was free

It is a very nice hotel, but it is in the middle of a residential neighborhood with no convenient public transportation. A previous review claimed this hotel was very convenient to stay in for one night if you are flying in and out of Bergamo airport. Though it is 10 km from the airport that is as the crow flies and it is really a 20-30 minute and 35-40 euro cab ride away. You can take a train but you have to take a shuttle to the train station, then take the train, and then get a cab from the train station to the hotel. We did that one time and it was 15 euro for the 5 minute cab ride. So if you want a hotel for an overnight stay by Bergamo airport--stay in Bergamo, easy, inexpensive 10 min shuttle from airport to the town and walk a few blocks to your hotel.