Overall Ratings & Reviews Hilton Garden Inn Addison

The stay was good, I expected something different when they mentioned whirl pool room, so it looked a bit small, but thats on my perception not the hotel. Additionally they are in the middle of renovating so there were little signs of that around whoch should be all fixed whrn the reno os complete. I would definitely stay here again.

The hostess was very friendly and checked me in quickly. The room was clean and so was the whirlpool tub! the pool was small but looked very clean

There was construction going on so little inconvenient

The pool area hadn’t been cleaned or towels picked up the entire two nights we were there and we also had to have the cleaners come into the room because of massive ants

Nice stay

The staff was great cleanliness was good.. but the bed was terrible and hard

Would stay again! Very comfortable beds!

Liked it was right by freeways.

Overall a wonderfull experience. Great breakfast. Highly enjoyable.

The property is under construction and caused headaches but not necessarily the hotels fault, just be aware when booking, not sure when construction will be done

Clean great service

Stayed here for one night after party over the New Years Eve. All we needed for one night is comfortable bed. BTW I love coffee in the am, hotels usually don’t serve good free coffee. This hotel coffee was excellent. I was literally shocked. I also asked kitchen if I could have some milk vs cream ( I like milk with my coffee) and they brought me a cup of milk right away. The breakfast was not inluded but we didn’t care for breakfast. Hotel met our needs for one night stay.

Nice staff, quiet and convenient.

Front desk was very polite, helpful and very professional!

The bed was a little too firm and could not get a good nights rest. That was the only problem. Everything else was good

Our trip was booked through Expedia and prepaid. Upon check-in, we were not greeted by a staff member, nor was there a bell or other form of alerting staff we were there waiting to check-in. I had to call the hotel and wait for a minute or two before someone came out to answer the phone, which is when they saw us. Surprisingly, it was the assistant regional manager who greeted us, which was not a good first impression of the hotel. Secondly, and more disappointing, the manager told me that breakfast came at a charge, which contradicted what my reservation stated via Expedia. Instead of trying to remedy it with me, she said I need to contact Expedia directly, as "there is nothing she can do on their end." I was very displeased by this answer, especially with their "we make it right, guaranteed" hospitality statement. The next morning, I did call Expedia and the rep contacted the property about the error regarding our complimentary breakfast, which was quickly remedied by another hotel concierge (Amy). Amy was lovely and mentioned that we had complimentary breakfast the whole time, but that the other person who assisted us the night prior (assistant manager, Carline) was not familiar with the Expedia reservation code. Simply put, management is a hindrance to the hotel's hospitality. Please get a new face for the team.

The Front Desk is amazing!!! Kind thoughtful and helpful ✨️ 😊

Property needs updating in the rooms. Older tvs and not all appliances work

Property needs updating, coffee pot didn’t heat and bathroom walls were not in good shape

The counter girl was great she helped me with Expedia screw up and got things back to the way it was supposed to be