The entire staff, similar to all Uruguayans, were beautiful and helpful.
The hotel and facilities themselves were a tremendous disappointment.
The pictures of the pools and the facility on the website were doctored. Both pools are outdated and are in desperate need of renovation.
The carpets in the hotel smells as soon as the elevator doors open.
The elevator is confusing to operate with convoluted levels instead of just levels 1-6.
Although we were give an “ocean view” room, the ocean was not near and the views were hindered between 2 buildings.
After 2 nights of our 4 night stay we had to leave and head back to Montevideo to the Sheraton, forfeiting our money for 2 nights.
We love smaller hotels and have stayed in many, but this particular hotel needs a complete makeover.
We are thankful to the entire staff for their trademark Uruguayan hospitality. This poor quality hotel is not a representation of the wonderful Uruguayan people.
Sam