When I arrived, I headed to the reception, where two guys were present and giving me some odd looks. I introduced myself and said I wanted to check in. I then asked about the facilities, but their responses were so unprofessional and vague that I was genuinely shocked. The taller, bigger guy eventually made an effort to help, but the other one was completely useless. Most of the time, his answer was s

I wouldn't book this hotel again, floor whatever is carpet or weird Lino it's the same in the room as in the bathroom, corridors smell of cigarettes, WiFi is very bad, I mean shocking bad and when u put card in the holder to get power in the room fuse board always buzzing and reception was not interested to do something about it, breakfast was okay, haven't use the spa or pool u unfortunately so can't comment, on plus side really good water pressure in shower.

The hotel was terrible, there was a lot of issues with the water and the service itself I couldn’t recommend you this hotel I that I will never ever come back again to this place!!!

This hotel was well equipped and a fantastic value.. correction, an unbelievable value (when I booked anyway). They have a gym and a pool and sauna rooms...plural. They have breakfast buffet which is in my opinion pretty good. The rooms aren't luxury, but they are comfortable and clean with adequate bathroom facilities. The area is close to transportation and a walkable distance to a touristy part of town. It's in a university student area of town. The staff was a little cold to deal with, and their English wasn't great, but I had no issues. I'd go back in a heartbeat...especially if I got the deal I got the first time.

Huge room, modern interior, super clean and finally a cabinet where you can store enough clothes. I really loved it. The pool and saunas are great. The breakfast was tasty.

Great place. Great customer service

Very good and clean hotel with great location.

Everything was fine except the wifi. Most of the time the connection was poor or completely gone.

Great location near beautiful park.

We booked a room for 4 nights. Found the room was modern to some extent but had stains on the floor. No room service or a telephone. Cleaning service was appalling! Shockingly they only clean the rooms every 3 days including bathroom.. even that didn’t happened in our 4 nights stay. Upon request they cleaned the bathroom one day and did not touch the bed. We had to make our own bed…that’s not what you expect to do when on holiday.!!! Air con makes a hell of a lot of noise but wouldn’t cool the room down.. 😅. Bedroom windows open wide with no safety catch… (not safe if your staying with little children). A little limited with the breakfast selection, practically the same items everyday… but they did have a good selection of coffee from the machine. 👌 Staff were mainly pleasant apart from one who was very arrogant. Metro station is approximately 10 minutes walk but through some quiet dark streets and pathways. Not for travelling alone in the night. Not many nice places to eat out due to being a student area. It’s located in a very quiet area with not much to do. Not the best location for tourist who are visiting Sofia and wish to spend time in the city centre.

Hotel feels tired. Furniture and finishings are rather strange,especially room flooring. Pool is OK when not full of children as it is 25m and good for a swim. Sauna Park as they call it is good with 3 saunas to choose from and a steam bath. Fitness is decent too. Restaurant is OK, closes as 9PM and you do not other options nearby. Area around the venue also feels strange despite the park where you can have a walk. Lobby area seems spacious but feels empty to me. Business facilities not used, so no opinion there. WiFi is open and drops regularly, receptions has no LAN cables to give you and I do not even work the wired connections are avaliable despite LAN sockets in rooms. This was also the first hotel that I visited with its doors openning towards you. Also no telephone in rooms and no room service available. Go there if you have business in the area, not worth a special visit.

I booked rooms on the hotel's website at the hotels to find a fridge and microwave and an electric stove and unfortunately these items were not the one that is the reason I closed this hotel. It is very disappointing that the pictures on the site do not reflect reality. The receptionist was generous and understanding and arranged for us only an electric kettle for the room. We were very disappointed.

Great hotel with an excellent view of the Vitosha Mountain!

Bad furniture, bad service at the front desk. In generally ok for its price.

Big room. They don't service the rooms every day - which is fine, if you know to expect it. The elevator situation is a bit of a joke, sometime you have to wait for ages for the elevator to arrive. The breakfast is worthless. But the location next to the park is good. The gym is also good, but overcrowded. Didn't get a chance to try to pool. Will most likely choose another hotel next time. Ok value for the price though.

Trashy.. We booked a suite, because we were traveling with our children. Room smelled like cigarettes and we found an empty whiskey bottle under the table. We mentioned it to the receptionist, when we were leaving, and while looking at the computer she mumbled "Well..ok. Sorry". Three words! Nothing even similar to a costumer service. Very disappointing- we re never staying there again...

excellent staff. very helpful and friendly. shame was only one night! will certainly stay when next in sofia!

the door lock didn't work, the phone in the room and the TV remote didn't work, the bathroom sink was clogged

Incredible staff. Good location over all for my needs on this trip. The Hotel is showing its age and NOT in a good way ! Desperately needs an update and reinvestment in the property, broken or worn out EVERYWHERE... good value, yes , but not good .... Skip the breakfast if they charge you for it. Good bar .... Nice elevators ... not much parking , but normal for Bulgaria. Again , GREAT STAFF !

It had a lot of amenities, but It was cheaper to book at the hotel than on the app. Half of the staff spoke english, food way amazing!! But I wasnt impressed with my suite