hotel is in major need of upgrade bad points lost booking initially first room sent too had not been cleaned dirty sheets, obviously as left by previous guests second room, right next to railway line, trains running all night, no air con roasting fridge humming all night shower rail missing shower head holder, so had to hand hold no lock on door, cleaner came in room in morning unexpectedly pool and pretty much everything else is not included all extra charge good points cheap ok if on budget lady on reception when arrived was super helpful and the only good bit of the hotel

Overall, it was decent accommodation, except for one major inconvenience: in the evening, the front desk gave my room to new guests, which came as quite a shock to both sides.

Do not expect luxury as it is quite basic but it is clean and quiet. Good value for money. nice staff.

Room was clean. Service was very friendly. Mattress was very stiff.

Nice and clean hotel room for our trip

Most of the staff is not speaking English, the rooms are old, both mattresses are worn and i slept like a banana, breakfast is poor, only boiled egs, sausages and vegetables, no omelette or fried eggs, powder coffee.Pool access is only by reservation for 1 hour stay.Parking for extra cost, not a 4 star hotel, the room was 100-180usd/night, 2 nights 2 different prices.I do not recomend it.

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I felt like I was living in erea of Soviet Union, dirty carpet, not much activities in the hotel, so called Wellness is not part of the accomodation it is extra, nothing special, Breakfast is average..

Staff is nice and despite what it looks like on the outside, it's quite nice on the inside. Room had a weird smell throughout my stay. Beds aren't too comfy but you get used to it. You get what you paid for basically. Walls are thin and despite having two doors, you can hear everything that goes on in the hallway and sometimes your neighbors. Other than that, if you want a cheap hotel to just sleep at night, this would be it. I didn't use the amenities as I was out most of the time lol. Overall not bad, could be better.

Not the type to complain however this is definitely not somewhere you should go. Our room smelt of smoke, we couldn’t leave the windows open because it was freezing outside and no amount of perfume would get rid of the smell. We found 2 bugs in the bed, got moved rooms but receptionist didn’t seem bothered and there was no amount of refund. The bed was 2 singles pushed together and 2 single duvets, one of the beds was so squeaky because the bottom of it was broken. Very run down hotel that requires a lot of work and new staff. Don’t waste your money.

Basic room. Mattress could have been slightly thicker for more comfort.

I found that it was nice and clean, well kept, staff is very helpful and supportive and knowledgeable.

Extra charges for use of facilities such as pool and sauna. Had to close the bathroom door to use the toilet. Other than beans there wasn't anything hot for the breakfast buffet.

The property is cleaned, and staff generally get on with their jobs. It's value for money, and there's a clean room every day. Areas of improvement: 1. Staff, especially customer-facing, could be more friendly and approachable by smiling and conversing with customers. One of the receptionists was too serious and appeared to be forcing words out of her when talking or enquiring. 2. Breakfast is very average because it does not include cooked foods; all the items displayed are processed foods. And it is the same food every day. This is boring. 3. Regarding breakfast, food should be labelled so customers know what they are eating, especially for allergy sufferers, particularly children. 4. The swimming pool and even the paid spa are not available to customers until late in the evening. The staff told me that the pool is being rented out to outsiders, offering swimming lessons to children who use it all day. This MUST be displayed, and customers SHOULD be informed when booking. Otherwise, it is deceptive or misleading, to say the least. 5. It is ridiculous that customers have to pay to use the pool and sauna, even though the hotel advertises these amenities to attract customers. Unless all the above are attended to, I WILL NOT USE THIS HOTEL AGAIN, AND I WILL NOT RECOMMEND IT TO ANYONE.

Great transport links but not a lot else good. You have to pay for the spa/pool. Staff speak little or no English and one was particularly rude to us because we'd gone outside for a cigarette. Cleanliness levels in the communal areas were perfect but the room was gross. Cobwebs under the bed. Dirty shower screen. Crisps and a thick layer of dust down the side of the bed. Windows had handprints on. Dead insects inside the light. No shower gel in the bottle and it wasn't topped up for the entire stay. The pillow was a duvet resulting in me having a stiff neck for hours upon waking. The mattress was covered in yellow stains. The sheets had lots of hairs on. Windowsill grimy and had a hair on it. The glassware provided was dirty. The kettle wasn't emptied. Only tea in the room. The food was OK but not great if you're British. Who has carrots and cauliflower for breakfast?! The juice was watered down. Very very hot and noisy so sleeping nearly impossible. Peeling wallpaper, mould spots on the ceiling, a hole in the wall. Paint flaking off the ceiling. Went to reception several times and there was nobody there. THIS IS NOT A 4* HOTEL.

The location is quite a way from the centre of Prague, however there is a bus stop just 50 metres from the hotel (bus service 109) which in 5 minutes takes you to a Metro stop where you can get an underground metro train to the centre of Prague. Note the bedrooms are not air conditioned, so rather uncomfortable in the recent hot weather.

This property has no air conditioning. It was extremely hot during our period of stay. They didn't even provide a fan. We couldn't get enough sleep. The room was too tiny for a family of three. There was literally no room to put our luggage. The breakfast was good though.

Breakfast wasn't very good. The pool was amazing.

We really enjoyed our recent stay at the Hotel Relax Inn. The hotel is positioned well near fast bus routes that take you to the nearest tram/underground stop so getting into the city centre of Prague is really quick and easy. The staff were all really friendly and helpful. The continental breakfast selection was great and really nice quality. The room was spacious and clean. The pool area was also really nice. A great stay and would definitely return and recommend to others.

Parking charges are not properly stated on the website, however we found free parking space around. The staff looked confused, with every answer we needed to wait for the manager who was working afternoons only.