We had great time staying in this hotel. Easy to check in. Friendly staffs . Gave us information about how to get around when we arrived. Room is comfortable and view was awesome. Short walking distance to shops and train station. Highly recommend. Thank you 👍 😊

Nice clean room in a quiet location near the main street.

We had pleasant time in hotel very friendly and helpful staff specially Stacy very friendly and so funny great breakfast thank you Stacy

We recently stayed at the Mountain Heritage Hotel and unfortunately our experience was quite disappointing, particularly given the expectations set by the property. We booked the corner suite, which was advertised as a premium offering, however the room was not well maintained. The “jetted tub” appeared unclean, as though it hadn’t been properly serviced in some time. The fridge was not functioning, and amenities listed in the property details, such as slippers, were not provided. While the room itself has an older style, it felt neglected rather than charming, and overall cleanliness was lacking. The carpet also seemed poorly maintained, with noticeable dust affecting comfort. Service at breakfast was another letdown. I waited approximately 30 minutes for a coffee, during which time the barista/bartender served another guest and proceeded to make a cocktail without acknowledging me at all. A simple acknowledgement would have gone a long way. That said, the property itself is beautiful and the views from the restaurant are genuinely stunning, which was a highlight of our stay. Overall, while the location and setting are impressive, the cleanliness, maintenance, and service fell well below expectations and need significant improvement. Will not be staying here again.

The dinner was delicious. Our room was spacious & staff were approachable & friendly. We would stay again! Perfect location close to Katoomba and scenic world

Very pleasant stay….

This beautiful heritage hotel is in a spectacular location and the history is just wonderful. The hotel however requires money spending on it, especially the rooms and restaurants. The spa that you can book via the hotel was amazing and would definitely recommend.

Romantic heritage hotel with views on clear days of the mountains and Katoomba. A highlight was Alan, the pianist who plays in the bar. He was brilliant and his music made our stay incredibly special.

Nostalgia at its best. This is an authentic old inn, so if you are looking for the Marriott this is not for you. Excellent views of the mountains, all the staff were fantastic. Please do yourself a favor and spend some time with Alan, the piano player. Happy hour piano bar, doesn’t get much better. Oh yea, it’s close to all those trails too.

Very good location

Rude and condescending reception staff, would only talk to my husband, a ridiculous check in process of passports - not had that anywhere else in Australia. The property is falling to pieces, floor boards which feel like you will fall through them, tiles falling off the wall in the bathroom. The view which was their main selling point was questionable as had loads of run down buildings in front of you. Expected a lot better

Staff were great but bathroom was not clean. Stains on sink and on toilet which let it down

Easy and comfortable place to stay at this grand old hotel. May account for the odd musty smell at times. The bar entrance area is a great place to sit with a view, beautifully upholstered arm chairs with an art deco vibe. Stayed in the heritage room - standard basic room - so no view and the bathroom was dated and in need of a reno. But clean and comfortable. The bed was the best. King size and really comfortable. The room was spacious and pleasant. Tv needs an upgrade to smart tv. Parking is easy and free. Pool hotel is a great place after a walk in the national park - which is glorious!! Initially booked for 3 nights and booked an additional night. Great place to visit. 😊

Rustic accommodation but so cute & clean. We absolutely loved it here.

Excellent place to stay

A lovely old world hotel with renovated bedrooms. .Good sized rooms, nice views and good service. This was our fifth visit in five years and will be going back again.

Thank you

Really enjoyed the experience. The staff were all courteous and efficient. The food was excellent and the room delivered a good nights sleep.

Lovely hotel, good location in Katoomba, helpful and attentive staff, would recommend.

Not modern and ultra cool but, wonderfully, a hark back to yesteryear which is exactly what you look for in a Blue Mountains stay. Could do with a little post covid maintenance but highly recommend for those wanting to experience Katoomba as it is meant to be. Would definitely stay here again.