Amazing place to stay, this place has a lot to offer, very comfortable rooms, food was amazing and staff, they are most efficient I've ever seen specially Ismail, Idrees and Asma were absolutely brilliant, I will definitely recommend this hotel and will definitely come back.

Very clean and beautiful people treat you like family best place in Morocco !!!!!

Only issue I had was arrival at the airport and no ride to the hotel. I messaged the hotel weeks before days before even the day of they responded days later after we already checked in saying that they couldn't accommodate because we didn't inquire 48 hours prior which is really stupid to me because I did I emailed i sent dm's through Instagram. I even sent a message through the chat on Expedia, still nothing. That part was really dumb to me.So whoever is in charge of the booking of rides should be cussed out.Don't depend on a ride.Get you a taxi.Everything else was great.The staff was great.I love the place.The 3 stars is because of the travel I didn't get

Wanted to mention a few of the staff we interacted with - everyone was nice but especially a shout out for Amine who is onsite entertainment team and the brilliant energy he brought. From dancing to archery lessons :) In the lounge we are welcomed by the gracious tea person - didn’t have the name but really wanted to say thank you for the hospitality. Similarly in Atlas restaurant- the very warm waiter who brought us Moroccon coffee and always had a chat with my son. Great food from chef and omelettes and other food cooked !

Had a pleasant stay in this nice property. Staff are so warm and welcoming! Nice food at the restaurant and alls great value for money.

Rooms are not what they post food was terrible. But staff is great

I stayed at Eden Andalou Aquapark & Spa. Cleanliness was poor. At check-in there was gum in the sink and the bathroom was not clean, and even after I asked it was never fixed. In our first room the walls were so thin we heard people yelling at night. At the pool, the lifeguard spoke to us in a condescending way, watched us, and pushed us to buy floaties for my daughters even though they can swim. We also noticed what felt like favoritism at meals. One morning I was told croissants were finished, but shortly after another family who didn’t look like us asked and were given pastries. I was told to sit and wait and still received nothing until I went to the manager. A similar thing happened when I asked for fruit at dinner. The way my brother was treated was upsetting. When he came to visit he wasn’t allowed past the lobby. I paid to add him as a guest, yet staff kept his passport “in a safe” and would not let him go until he gave another ID. The next morning a different receptionist said they don’t keep guests’ IDs and there was no record of it, and he ended up missing his train. We also had problems with the shuttle. A manager said it would be free because of these issues, but the next day the front desk still tried to charge us and kept us waiting with no clear answer, causing us to miss our train. Overall, the cleanliness issues, how my brother was treated, the favoritism we saw at meals, and inconsistent communication made this stay stressful and upsetting.

Very clean rooms with friendly staff members

Staff was friendly, rooms were clean , decent restaurant's

Uncomfortable beds, rude staff and extra charges to use indoor pool even though we paid for spa packages. We will not be returning and do not recommend this hotel.

Great staff

Airport pick pick up was good, hotel facilities were good, food options were not too comprehensive

The pools and waterpark were great. One of the pools was heated which was good for one of the cooler days. The free shuttle bus into Marrakech was much appreciated, so we could do some sight-seeing. All of the staff were super friendly and looked after us.

Me & my partner have just come to the end of our 9 night stay in this hotel and all I have to say is we will be back! Easy check in & out. Facilities are always kept clean, including our room which was cleaned everyday & given fresh towels which we really liked. Food had a good variety to it. We enjoyed that there were activities you could join in throughout the day. Evening entertainment was good, animation team do their best to try keep it fun for all ages :) Lastly a massive shoutout to all the staff! You really cannot fault them, everyone we encountered were all very polite & helpful which made our stay even better. Ismail & a young lady in particular (so sorry I didn’t get your name) who work in the buffet restaurant were so good to us while dining! Making sure everything was okay & drinks were topped up (even remembered what we drank so we never need to say, drinks would just come over to us) - Small things like this made our stay so easy & enjoyable which is just what we wanted. Thank you for our stay, we had a brilliant time.

Very friendly staff, good food choice and lovely outdoor facilities. Water park area could benefit from some upgrading.

We really enjoyed our stay here, the staff were very friendly and helpful. The hotel was very nice, the pools were amazing and we really enjoyed the food at the restaurant

Food was so nice Staff very friendly Room clean and tidy. This is advertised as a 5* hotel, defiantly not more a 4* as we always stay at 5* and this is not what we usually get. This did not ruin our stay as we had a brilliant time.

Chaimae and staff are exceptional.

All round excellent

Stayed August 31st with my family (2 adults, 2 kids) in a family room booked through Expedia. Unfortunately, several serious issues made this an unpleasant experience despite some positive aspects. Major Concerns: Food poisoning on our last night - All four family members experienced vomiting and diarrhea after eating at the buffet. The hotel nurse tried to dismiss it as unrelated to the food, which was unprofessional given that our entire family was affected. Persistent AC noise - Loud air conditioning kept us awake despite calling reception for assistance. The issue was never resolved. Overpriced for quality - At $450/night, this does not deliver 5-star value or experience. Poor hallway maintenance - Guests were hanging wet clothes and towels on hallway railings to dry, creating an unprofessional appearance that management seemed to ignore. What we liked: Staff were genuinely friendly and helpful Good variety of food options at the buffet We spoke with management during our stay, but the core issues weren't adequately addressed. The hotel has potential, but significant improvements are needed in food safety protocols, room maintenance, and matching pricing to actual quality delivered. Would I recommend? Not at this price point. For a family vacation, there are better value options that prioritize guest health and comfort.