Overall Ratings & Reviews Comfort Suites Beachfront

This location is awesome but the customer service is even better! If the lady at the front desk and the man in charge of breakfast leave, I'd have to look for a new spot. It makes a big difference when the staff cares. Where else can you show up to continental breakfast 30 minutes before it closes and be brought HOT food? I've been staying here since 2018 and have never seen bugs...also VERY important to me.

The property is older hit the best thing about the hotel is the staff! they’re amazing & friendly, they try their best to accommodate needs. the only “negative” review i have is that they could pay more attention to detail with cleaning pull out bed from couch. ours had crumbs & trash when pulled out. we went over to walgreens to get disinfectant spray to sanitize couch & mattress before sleeping on it & used towels to get out crumbs. chris & vicki from the breakfast bar are also amazing!!! the staff make this place enjoyable.

The hotel is older and doesn't match the pictures. The room was clean and the service was great. The first floor rooms were definitely older and in worst condition compared to the upper floors. The pool seemed okay. We did not use because it was full. Keep in mind this is a 2 star hotel. Water was leaking underneath our shower door. The door to the balcony was broken and needed repair and replacement but lockable. We mostly may not repeat. We normally stay at other named hotels.

Roaches everywhere,

Amazing beachfront. Great location to attractions in Va beach. Will book again.

The property was nice. The views were pretty. But it is a little run down. Most things were in walking distance. The room was clean but it definitely had an old smell to it. Some of the ice machines were not in service. The laundry room was convenient, especially to wash my bathing suit. The breakfast was delicious and the staff was super friendly and upbeat. However, it did take time for some of the food items to be restocked. So, there was a wait but it was worth it. The garage parking is nice. But there was a fence on the backside that cut my boyfriend’s shorts open. The fence needs to be repaired. Overall, it wasn’t a bad place. But I think they can lower their prices a bit.

Room was clean and served the purpose of the time we were there

My family had an amazing time the breakfast was great the cook and all the staff was amazing, I can’t remember the ladies name at the front desk but she was always a big help and she was very nice.

Wonderful staff. Great Breakfast. Upon arrival, the elevator was broke. We had to carry our luggage up nine floors to our room. Since we are senior citizens, this was not an easy task. It was fixed later that evening.

Very outdated room sheets were not clean they had stains on them. and the free breakfast wasn’t really that good. But the cooks were very friendly they kept the place clean. Parking was good and convenient. I was there for the Fourth of July the fireworks were right in front of the building nice touch.

Breakfast was top notch!!!!

Ok this is a long one, Came here for 4 day trip on the 4th of July Pro: the location is amazing and the bed in our room was nice overall nice little room with a view, The bathroom shower wasn’t cleaned saw left over soap gel stains all over the shower, the shower also leaks so the floor floods I called front desk which proceeded to tell me to face the shower head towards the wall…. That didn’t work I literally had to get 6 towels roll them up and line the whole shower floor then more towels on the floor so the room wouldn’t flood!!!…. Now onto I was in the elevator and got trapped inside, I tried to call front desk no one answered, I tried the 911 call button and guess what? It doesn’t even work we were stuck for a good 10 mins until my husband and I used our fingers to pry open the doors of the elevator, when we notified staff they said “oh it’s been like that since last week we had water damage from the storm” yet you still let ppl use it? I was trapped in there with no air on a 82 degree weather, didn’t apologize nothing I have medical problems I could have died…. Breakfast was a joke, no air conditioning again was told it’s been down and not working so you have ppl crammed in a room with no windows, hot food being made people just sweating And the cherry on top my car gets damaged in the parking lot I asked for video manager told me to call the police it’ll be faster I paid roughly 1,400$ for this?! I’m Upset with the lack of safety or concern worse booking ever

Really nice property , Need a few upgrades. The staff at breakfast was excellent . Would visit again.

I enjoyed my time at this property for the most part, but had I not had the room that I did, I feel that my time would have been miserable. The elevators are SLOW- like wait 15 minutes to catch one slow. I was on the second floor so I used the stairs. The free breakfast is decent, but one of the female staff in the kitchen area is RUDE. The older gentleman that works in the kitchen area is so outgoing and friendly. His energy can literally make your morning. Housekeeping wasn’t great. I put towels and garbage outside of my door that stayed there for 2 days. The front desk isn’t helpful. Check in took 20 mins, when housekeeping was MIA, they never brought me new towels so I had to down twice throughout my week stay to get my own new towels.

Every year I stay here for the air fried potatoes

Bathtub looked like it wasn’t clean the balcony had spilled liquid all over it just wasn’t a very clean place I could only take 1 shower while I was there because everything in the bathroom wasn’t very clean, Virginia Beach was beautiful but not the motel wasn’t worth what I paid our towels were not replaced we had to get them at the front desk if we needed them.

The women at the front desk was very nice and allowed us an early check

Location

The shower had mold in it. I had to go to 4 different floors to find ice. The place could use a renovation. The customer service was good. I wouldn't return.

Clean