Overall Ratings & Reviews Embassy Suites Columbus-Airport

Very nice very clean room, everyone friendly

Everything was clean

Very nice property

Nice quiet hotel with a really good breakfast

Excellent as always.

Was fantastic

Staff were very friendly and helpful. Property well kept and clean. Great services.

I liked the breakfast every morning. Omelets were awesome. Everybody was friendly.

Having used Expedia to book weekends away domestically & to fully book a trip traveling Ireland & Scotland with absolutely NO ISSUES, it was disturbing to arrive at the Embassy Suites Columbus Airport & be told "WE HAVE NO RESERVATION IN YOUR NAME". We showed them the Expedia itinerary number (we chose to book but pay on arrival) AND the "Confirmed Booking" message we received AND the message we received the day before travel from Embassy Suites with their check-in time (4pm) & property details. They claimed to have checked their whole system NOPE, no reservation in my name. They told me to contact Expedia because it was their problem, not Embassy Suites. We were also told there were NO ROOMS available. Imagine that? Huge music festival in town & we arrive at 6pm on a Saturday night to find out out of ALL the travels we have ever booked on Expedia, that our reservation simply vaporized? To say that neither my fiance or I believed a word out of their mouths is an understatement. We have no doubt the room was given away & Embassy Suites was satisfied with their full house. Never again. Will never book another Embassy Suites property EVER. Shady, completely unprofessional & took absolutely no steps to helps us out in this situation. Both the clerk & the manager on duty simply walked away from the two of us & never said another word. That said, we book ON EXPEDIA via our phone app the Comfort Suites Columbus Airport & THEY WERE FABULOUS! King bed Jr. Suite at HALF the cost!

Great clean accommodations with a great breakfast

good hotel. I liked the location. the lobby was nice. The room looked nice but was not as clean as it should have been. I was too tired to complain.

Nice

Clean and spacious rules. Good breakfast.. Well maintained exercise room.

The hotel staff were very friendly. My suite was clean and exactly as pictured. It was perfect for my needs on this trip.

It was a great stay. I would come back again. The customer service wasn't that great. The temperature of the shower was good, but the shower pressure was horrible.

The staff was amazing! Very friendly and accommodating. Definitely among the best customer service we’ve ever received from a hotel.

It was great

.

Delicious breakfast

We booked a king suite and receive a queen suite. When we asked for the room we booked we were told that they did not have any king suites available. First room had a big red spot on the carpet and the fridge was dirty. Second room(still a queen) was not much better. We will never stay her again. Trash overflowing right outside the main entrance, and kids were allowed at happy hour. Embassy Suite are no longer with the cost. Very disappointed!