Mi hija y yo tuvimos una experiencia súper mala Donde el seguridad del hotel. Paso palabras fuera de lugar con mi hija que solo tiene 17 años lo reporte al lobby y no pude quedarme más que una sola noche porque la niña entró en pánico. No lo vi justo pero nadie me ofreció regresarme mi dinero. Lo cual ni usé ni pude disfrutar.

didnt spend too much time, but it was very good what I saw

The staff was very courteous and welcoming throughout our stay, and the restaurant was excellent with great food and service. However, the room itself was disappointing. It was extremely loud around 4 a.m., and we could clearly hear conversations from above, possibly from a staff or crew area. It made it very difficult to sleep. Additionally, there was constant water leakage from the bathroom ceiling, and we had to use towels to manage the water. While the service and restaurant were strong positives, the noise level and maintenance issues significantly impacted our stay. Because of this, I’m not sure how this hotel maintains a 4-star rating.

Clean, nice, beautiful, delicious breakfast. Highly recommended

Hotel restaurante rooftop empeñados todo maravilloso

Nice place. Good service. Would definitely come back.

It was great!

everything perfect, great breakfast

The rooms were good. Staff Service needs to be more on point. They were very cordial and friendly but sometimes felt like they were still training. Overall not a bad stay. Food was good and they had a nice variety. Would not mind staying again because it felt like they were improving.

Descent facilities at a reasonable price. Excellent service.

Everything was good 👍

Excellent

GREAT PLACE, GREAT STAFF!!

Beautiful hotel

Great hotel, nice customer service, very clean, we love it

No apply

All very good.

Well the staff was great in the beginning then I was charged for a room I didn’t get then told me that because the guest before me had to it and wanted to stay an extra night I get kicked off of that one n have to choose another room which was nowhere near the same the club staff was awesome everyone there was great food and hospitality

The customer service could really use improvement. Several staff members were short and came across as rude—almost as if we were inconveniencing them just by asking a question or trying to pay for breakfast. It wasn’t everyone, but we experienced this with at least three or four employees. A big part of traveling is hoping for a pleasant, welcoming experience throughout your stay, and unfortunately this was one area where the hotel fell short.

SERIOUS BED BUGS PROBLEM. I checked in the hotel on Friday and from the first night I noticed weird spots on my legs, I contacted the receptionist and showed the my legs they assured me it is not from them I then asked to change the room and it only got worst, I also heard other customers complaining about the same issue. THE HOTEL HAS A SERIOUS ISSUE WITH BED BUGS, IF YOU CARE ABOUT YOURSELF AND YOUR FAMILY YOU WOULD AVOID BOOKING HERE. THE BITES ARE SORE AND PAINFUL THE INSECTS BIT ME EVERYWHERE AND IT FEELS AND LOOKS HORRIBLE GRAVE PROBLEMA DE CHINCHES. Me registré en el hotel el viernes y desde la primera noche noté manchas extrañas en las piernas. Contacté con la recepcionista y le mostré las piernas; me aseguraron que no era culpa del hotel. Pedí que me cambiaran de habitación, pero la situación empeoró. También escuché a otros clientes quejándose del mismo problema. EL HOTEL TIENE UN GRAVE PROBLEMA DE CHINCHES. SI TE IMPORTA TU SALUD Y LA DE TU FAMILIA, EVITA RESERVAR AQUÍ. LAS PICADURAS SON DOLOROSAS, LOS INSECTOS ME PICARON POR TODAS partes y la piel se ve y se siente horrible.