Overall Ratings & Reviews Comfort Suites Troy-I75

Very nice hotel and comfortable

Its my go to hotel when I'm in town.

Room was clean and very comfortable.

This is my go to hotel. My favorite.

Comfortable bed, had an upholstered chair and couch in addition to the desk chair, room was clean as was the bathroom. Breakfast was mediocre; they did have a waffle baker, which is always a plus.

I didn't like your software to book my stay.. I ordered up a date for my stay worked out the details and submitted and you confirmed for an other day.. this is the second time this has happened and it's not just this vendor.. bookings dot com did the same thing to me before that why I don't use them anymore. Please someone address this issue or I and many others I am sure will start booking direct with the hotel thus bypassing your damn software

We were happy with everything except check in. The lady behind the desk was on a personal phone call and having a friendly conversation with the person on the other end. She did not acknowledge us but talked quietly after we arrived. She took time to chat with another worker that was leaving for the day, but we waited for 10 minutes before she checked us in.

Everything was awesome don't change anything.

Beautiful hotel. I slept absolutely wonderful on the bed. Very comfortable.

Very nice. Nice area. Recommended

Lovely and comfortable. Close to restaurants. Only complaint was the upstairs tennant who eas very noisey and had concrete shoes.

Clean and quiet. Several restaurants nearby, a few within walking distance

Some areas need an update, but otherwise well kept.

Our stay was good. Clean room. Grounds inside and out were clean. We felt safe, everything was well lit. Our room was comfortable. If you want your room straighten or need towels you must let them know. They don't reset rooms daily. Breakfast was fine. A good variety.

Uncleanly, pool down for maintenance but not advertised when booked, was told Id get a refund, then they changed their mind. Took 6 kids expecting to swim to a hotel overnight for their christmas gift on new years eve. Show up and the pool is unavailable, and the suite we supposed to have, had a leak of some kind and were moved to 2 rooms. I was never informed before checking in that i could cancel our reservation to get a refund. So we checked in and hoped we'd make the best of it. When entering the 2 other rooms, the wooden area at the entry was very sticky, and we could see bits of trash on the floor and one on a piece of furntiture. Rooms were very cold, and found one room had a window left open. Smoke detector was beeeping so I asked front desk to change battery. He did come change it but it continued to beep. An hour in, We ultimately decided not to stay and checked out. Front desk said i could call next day and speak to manager about a refund. When i called the next day, manager made it sound like a refund was no.problem but had to go through expedia firat since that was where the reservation originated. Started that process, and was told id hear something in 24-72 hrs. Messaged back after 3 of not hearing anything and had to ask for another update only to hear a couple days later, they changed their minds and were " sticking to their policy" VERY DISAPPOINTING! B

The breakfast was very good and the gentleman working in the dinning area was very nice and attentive.

We ended up not staying there had to find somewhere else was not told there pool was shut down the lady at the desk did cancel our reservation but it was very inconvenient i had to to to find somewhere else we where there for a football tournament for my 11 year old grandson which we had with us i always stay at compirt suites i was not happy

I booked 2 rooms, requesting they be adjoining or side by side. Upon arrival, one family was placed on the first floor, the second family was placed on the second floor. The guest services rep quickly resolved this. She also informed us the pool was closed due to renovations for the foreseeable future. I suggested they remove that amenity from their list until it is fixed, as that was one of the reasons we booked this hotel. It also seemed the pool was running, as it was full of water and the waterfall was running...? Oh well. When we arrived to our room the door was propped open with the safety latch, but everything seemed clean and in order. The breakfast was pretty decent and well stocked. The elevator seemed a little out dated and somewhat sketchy... it jerked a LOT when it moved or stopped. This is the second time we have stayed here for the Troy football tournaments and its quick to get to the fields and other necessities in the area.

Evening staff on arrival helpful after first room smelled of marijuana, second room ok but again marijuana vial in trash liner and trash was under the trash liner , evening staff member could have been friendlier , manager smiled and was pleasant and helpful

The pool was the reason we selected this hotel. We were informed by Tracy Jones who boasted about being the GM and regional GM that it was unavailable due to renovations and we should have checked the website to know this information. It was NOT updated on the website. Upon entering our room it smelled like a locker room and dried flower pedals under the desk. The bathtub had soap scum. We asked for a different room but was told that was not possible. We could not be refunded for our 2-night stay. On the bright side there are two very wonderful employees there: Stephen who oversees the morning breakfast and Paula at the front desk who is compassionate and helpful. It was my birthday and my first vacation in 15 years. I would never recommend staying at Comfort Suites in Troy, Ohio.