The staff is excellent . They could not be more attentive . For me , the issue is the inner workings of the bldg itself ir, the a c and the plumbing . There were no a c until our last day there . There also does not seem to be a viable way to control the system from the room thermostat .
The bigger issue for me was the plumbing . There was no way to control the hot and cold water functions . You were either fired or frozen . The water fluctuated horribly. There is also an issue with the drainage and the sinks . They seem to be clogged often .
I am the owner of several early 20th c bldgs in NYC . I know the issues that can arise and their headaches . I don't want to encounter those problems while on vacay at the price of this hotel .