The place was amazing and the decor was fantastic!!

we arrived at around midnight and was offered a cold meal, however we had already eaten at the airport. would definitely say that they are under staff but the staff are over worked. the location was perfect with a short walk into the town. the hotel stated that there was 3 restaurants however we only saw one in which the food was reparative and usually luke warm. The entertainment was good with a range of different shows. We was quite disappointed on the last day of our holiday as we had checked out of our room at 12pm and put our bag in the luggage room, we went down to the pool and then got changed ready for the airport. we then tried to go for dinner in which we was told was not included in the last day of our holiday even though we didn’t get dinner on the first day either due to a late arrival. i’ve never known a hotel to do this before.

Ok stay avoid room 117 otherwise you'll have constant sewage smells changed room but took a day out of our adventure. Had to wait until 1500 the next day to check out and in again. Which literally took a day out of our holiday. Rooms very clean. Food excellent.

This was our third holiday here over several years. Sadly the hotel now needs refurbishment, worn carpets threadbare in places and tired rooms and decor. a clean sheet put on my bed was discoloured brown. The staff in the restaurant were excellent and the food choice sat well for a 3 star. We enjoyed the visiting children’s football teams. Sadly the spa is closed for refurbishment so that’s a start. We love the out of town location but overall we were so very disappointed .

Good stay but with old facilities

Third stay here. Can’t fault the place for the price.

Disappointing Return Visit – Not Coming Back This was my third stay at Hotel Beatriz Costa and Spa, and unfortunately, it will be my last. While the room was spacious and clean, it felt very dated and in need of a refresh. The staff were generally polite, but reception service was lacking and unhelpful at times. The food, however, was the biggest letdown. It was genuinely terrible—meats were flavourless, vegetables were bland, and some dishes were so bad I actually had to spit them out. For an all-inclusive hotel, the dining experience was extremely poor. No kettle in the room. On our last day the lift stopped working and we are on the 4th floor. We specifically chose this hotel again for the spa, only to find it’s no longer included in the all-inclusive package. Worse still, the spa is in a dangerously poor condition—completely unacceptable for a place that markets itself around wellness and relaxation. It’s clear that standards have dropped significantly since my previous visits. I’m very disappointed and wouldn’t recommend this hotel to anyone. There are much better options in the area.

Large Hotel (can have up to 900 guests) Large rooms most with private balconies, sea or pool views. Basic drinks and food but good value on AI. In quiet area of quiet resort. Spa needs refurbishment and is due to close soon for that. Better for mature couples or families that don't want lots of late night entertainment options

Hotel lobby etc is nice, but the rooms are dated and a very poor standard with furniture almost falling apart, and first and dust everywhere. You have to pay for kettle, cups, tea/coffee in the room, as well as basics such as a safe. The only positive is the amazing staff who are very kind, informative and want to help

The hotel and rooms are dated but all.areas were clean. Spa area was lovely, very relaxing but again, dated and loose tiles on bottom of pools, jacuzzis not all.working. Charged €18 at spa reception, even though hotel receptionist said would be free entry, I challenged this and was told I had to pay. Food was excellent but need more staff to take drinks orders etc. All in all good hotel but very dated.

We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis

Hotel is slightly away from Costa Teguise but atmospheric with huge foyer and reception rooms swimming pool big and heated and food good with plenty of choice.

Large but dated hotel, but that’s reflected in the pricing. The staff are all friendly , especially the entertainment team. The pool area is beautiful! Lots of space and towels are available daily. Food was ok, the all inclusive catered for all tastes. The drinks were also good. It’s a 4 Euro taxi ride to restaurants/ bars if you fancy a change.

Complete nightmare got to hotel to find out I had to go to there sister hotel paid for a taxi there an d had to pay for a taxi when got to there other hotel to be delighted with we won’t pay for taxi. Customer service horrible no help no nothing. When your disabled and stressed with having a heart condition doesn’t help not that they cared

The hotel is very grand with old-fashioned furniture which is a little faded, but I quite liked it. Plenty of facilities, although the Spa is extra and I didn't opt for it. Breakfast was inclusive, and excellent with an extensive buffet selection. So much to eat that I didn't bother having lunches during my stay!

The hotel looked lovely. The pools were good and safe. Great location for wanting to hike but slightly out of the way to walk to beach/bars/restaurants. Some of the staff could be quite rude but most were friendly.

Not for everyone but if you like space, peaceful surroundings and easy parking, AI is great value. If you want easy access to beaches, nightlife and 5 star food look elsewhere. Ask for a room number above the manila bar on each floor ( 134 onwards , 234 onwards, 334.. etc) We are regular visitors so we may get slightly better reactions from the staff than first-timers but the staff are wonderful to us. Spa was out of action for 10 days of our trip but we had permission to use the one in the sister hotel so it was a nice day out.

Food, location, services and the design of the hotel .

a little far out, but be we walked to the shopps bars and resteraunts every day as we were breakfast only

Great value hotel, lovely service, beautiful pool are and very spacious rooms. Will definitely return