Great hotel, nice rooms, very clean, breakfast is nice, staff very friendly.

Nice property

Bad experience at check in. We booked a room for 2 adults and a child and at check-in I had to prove that I had booked correctly through Expedia. I also had to prove that I had corresponded by email with the staff and was promised that I would get a cot (we arrived at midnight). The hotel is a bit old but well maintained. Facilities and cleanliness at a high level. Delicious food for breakfast and dinner. All in all, we left satisfied

It took three attempts to providen me with an acceptable room. The first room had not been made up. The second did not meet the requirements I had booked. Staff were very helpful but I was not impressed.

Area, parking near con centar

This hotel has amazing views, exceptionally friendly staff and good amenities. We stayed for 5 days, but we will try another place if we revisit the area. The main issue with this hotel is that it’s older in construction and the floors and doors are extremely loud, and the walls are thin. The room was plenty comfortable, but nights were not restful because we heard toilets flushing and allll the neighbors moving around at all hours. We did love the private balcony for enjoying the views. Town isn’t too far from the hotel, but requires a drive. Luckily the hotel has a bar with food and a fancy restaurant. The views from the restaurant are the best in town, but the food was only OK. The pool is nice, but the spa was very underwhelming. The rate we paid was reasonable but expect extra charges for pool towels, and food and drinks to be on the spendy side.

Overall, the hotel estate and rooms are good: great location, nice view, and complete facilities. However, the hotel staff and services level is VERY WELL BELOW 4 stars hotel standards. Please read details of highlighted experience during our stay Arrival day At point of arrival - we are not even sure when we arrived that we are the the front desk. There are not one help with luggage and the counter of reception is so high that I cannot even notice the front person. At a check-in - we tried to ask for information about how to get to ski lift and maps. The hotel has no town map and not clear answer on where to go for ski: how to park, how to get rental equipment, etc. 2nd day Breakfast - staff are very helpful and nice, but everything seem very rush. Not sure we can improve with more number of Staff during peak hours Came back to the room - we arrived back at the room, but the room has not clean up. The staff just make a bed and do nothing else. Spa services - the hotel has sauna, stream, and hot tub services. Very nice idea after a long ski day. Therefore, we have booked the slot on 3rd Jan at 6pm. We went to ski, leave the slope around 5, and back to hotel a little later than we expected (6.20). We rush to make to our appointment and spa staff called us. Not speaking English very well, I only catch one sentence , “there is a problem”. I said, “I will go down to the spa to talk to you”. I went down, and staff tried to explain in very bad tone. Here was the ke

Lovely hotel in a fantastic spot above Vielha but only 2mins from the town centre. Excellent restaurant with really nice food and great staff.

Hotel is in good condition, however service did not meet expectations. Also, staff almost doesn't manage to communicate in English and was not very friendly as well. Also breakfast was not at the expected level to such hotel

We had a superior room. The best feature of the hotel is the view. The dining room is very nice and features Aran valley cuisine, which is delicious. The hotel is outside the town and a little close to the road that leads to a tunnel through the mountains. Great offsite parking. Nice pool. Perfect entry point to the Pyrenees.

This was a short getaway to enjoy some hiking in a region new to us. Since this is mainly a ski area, we hope more attention is paid to non-ski sports in this beautiful area. Helpful if hotels like this takes some pride of place initiative to point out where trails begin. Fortunately, online apps compensate for this deficit. Overall the hotel is fine for a chain, but we encountered small hassles with all the "extra" facility charges when offering it free would have won greater loyalty and return visits. For example, a dreary gym was free but the pool, sauna, jacuzzi all advertised as part of the property come with a day charge. Maintenance issues had been overlooked during lock down (peeling wall paper, dusty hallways, etc). On the positive side, the hotel placed great emphasis on Covid hygiene. Breakfast flow was regimented by time specific seating, individual tongs apportioned servings and plentiful hand sanitizer. Staff consciously continue to wear masks. On the negative side, being charged for bread that was offered as if complementary seemed like a sleazy way to mark up the bill. Just explain it to your patrons and let them make the choice for heaven's sake. Room could use more electric outlets. Despite some ageing joinery (closets don't close smoothly, floors creak) the bed was comfortable, room temperature easily adjusted, refrigerator, room safe and balcony all nice features. A coffee maker would have been awesome.

Beautiful location, good food, pleasant staff, and roomy rooms.

The hotel is really nice!

We stayed one night in this Parador which are four-star government run Spanish hotels. This one had fantastic panoramic views from the hotel, especially in the dining restaurant. It even has an outdoor pool which was lovely. I would definitely recommend staying here

Super disappointed with room, which was a big downgrade from what was confirmed, an paid for. No help from Hotel.com "Gold" help line, 1.5 hour wait when I called from Spain. The Parador was no help, without respect for their advertised, and confirmed (paid in advance) reservation. They would, however, sell it to me for a substantial upcharge. So disappointing to get this treatment, as I depend on Hotel.com for my lodging needs. Gold status geot me nothing, except a substantial downgrade.The parador should correct their listing, and honor what they sold online. I find their business practice in acceptable and won't be back. Big demerits to you both.

Beautiful views. Excellent breakfast. Large rooms/baths.

If the lady dealing with checkouts could muster a smile this would be the perfect hotel.

Beautiful location, surrounded by the Pyrenees. Excellent breakfast. Ideal for nature lovers who enjoy hiking and long walks.

there was no veranda to our room to enjoy the mountain views. Very good dinner service

Hotel a little tired in places, could do with som refurbishment. Stayed in a suite and the bed was rock hard and the wooden walls rotting where they meet the floor in the bathrooms. Left a slight moldy smell.