Overall Ratings & Reviews Hotel Ambassador

Good location, friendly and helpful staff. Comfortable beds. Spa is small but clean and so nice to have the facilities to myself every morning.

Good sold accommodations.

Japanese restaurant top

Stayed here previously and it is very handy for the centre etc

The hotel itself is ok, but it is unacceptable for a place for which you pay more than $200 not to have usable internet. First of all (we were in room 511, at the end of the corridor), we could barely catch wifi (2 bars), and even moving closely to the door or opening the door to the corridor internet clocked in with a horrible Ping of 318 ms (should be 5 ms!), and download about 10 Mbps and upload about 3 Mbps. Due to the horrible Ping delay, we could not use internet at all, and had to use our USA roaming at a great expense to perform our work. We called the reception, where a lady simply said there was nothing they could do about it. In the morning it was a little better, I suppose she could have at least tried to reboot their modem, but at 10 pm she was too lazy or ignorant to do it. It's sad the hotel regularly increases prices with the times but keeps their 10-year old trashy Monsoon internet service. Only go to that hotel if you don't use internet.

It was nice an clean

Free parking was great and tram stop just outside to get into Berm centre worked well using complimentary travel pass. Restaurant menu was limited and a bit pricey but food was excellent quality and beautifully presented. Soa facilities good but would have been helpful to be told we had to collect towels from reception in advance of heading down to use it. Staff very helpful.

Enjoyes staying & was relaxing.

I loved everything about this hotel. The staff were very friendly and the hotel room itself was really lovely. They even have a free pool and sauna included with the stay, alongside with bathrobes and slippers if you needed any. We never got to try it out but thought that was a really nice gesture. Another positive perk was the free travel pass around Bern. We had a car - parking was very easy and free. They also have a restaurant within the restaurant. We paid for the breakfast buffet which was 19 CHF each, and the food selection was great. The room itself was pretty modern - especially the bathroom. I liked the design of the bathroom (had a hairdryer as well). There is also a mini bar inside the hotel room in case you wanted a little drink or snack during the stay, but you would of course have that added to your bill. However, there was complimentary tea and coffee in the room. We stayed in a 3 person room (1 double bed, 1 single foldable bed). The single bed was not the most comfortable bed to say the least. I am a deep sleeper but must say my back hurt quite a bit when I woke up because I could really feel the springs on that bed. However, the double bed was comfortable to sleep in to say the least. Overall, was a very good stay and the city is nearby through tram service. The tram stop is very nearby to the hotel so you won’t have an issue getting into town. We were however able to visit the entire town within 1 day and only stayed in this hotel for 1 night.

Great breakfast buffet. Great location close to tram heading to Bern and other Swiss major cities via train. Helpful staff as well.

Easy to access many different sites around Bern without needing a car.

Great location. Friendly staff.

The family room is in fact 2 separate rooms, with a shared private corridor that can be locked.

It’s not even 2 star property not sure why it says it’s a 4 star. For this price many other and better option

Excellent!

They have good air conditioning for the room during my stay, outside is hot temperate , just next to the tram stop.

Great hotel with on site parking. Super friendly helpful staff. Great quality WiFi (for some webinars I needed to do). Across the road from tram stop 8mins from city centre.

The best thing about this hotel is it’s location right across the street from a tram line. The hotel provided a code for free transportation into downtown Bern- just a few stops away. The room was reasonably comfortable. Nice TV, air conditioning, and Wi-Fi worked. The downside was that the bathroom lacked privacy (no door), the shower had a weird step, and the grout was grungy. We appreciated free parking but space is limited. Garage was full and it was nearly impossible to turn around to exit. Tip is to arrive early to get a spot in garage or in the street. Staff members were friendly and helpful. Overall a decent place to rest your head for a night.

Very conviently located. The room was spacious and comfortable. Would recommend to others.

Very reasonable priced Nice hotel outside part of bern - used it as home vase for interlockan, lake Geneva and luzern.