The hotel is beautiful! The lobby has a hand-painted ceiling, the restaurant is gorgeous, the staff could not be kinder or more accomofating. Staying there was a total delight!

Disappointing Stay – Not Worth the Price I booked a Superior Room with the spa package because we were expecting a rainy morning and wanted to relax at the hotel’s spa. Unfortunately, it was never made clear during the booking process that access to the spa was subject to availability. Had I known that, I would never have paid extra for the package. We checked in before 9:00 p.m. and were told the only available spa time was 30 minutes at 7:00 a.m. The whole point of booking the package was to enjoy a relaxing spa experience, not squeeze into an inconvenient 30-minute slot. The check-in experience was equally disappointing. While assisting us, the concierge walked away in the middle of the check-in process without saying a word. When he returned, he simply complained to himself about how busy he was, without apologizing or acknowledging that he had left us waiting. It came across as unprofessional and discourteous. We were also told that the restaurant’s last call was in 15 minutes because the chef was about to leave. However, once we rushed to the restaurant, we were informed that even if we ordered immediately, the food wouldn’t arrive for approximately 90 minutes. That was incredibly frustrating and contradictory. Even small details reflected a lack of attention. Staff couldn’t explain how to operate the wall lights illuminating the artwork in the room. For a hotel in this price range, I expected a much higher standard of service and better communication. The propert

Breakfast was outstanding. Room was spacious.

Wonderful experience and Andrew, the guide arranged by the hotel, was thoughtful, knowledgeable and an insightful. He made history come alive.

Superb stay with superb breakfast and dinner. Fabulous art & design decor. Me and my partner thoroughly enjoyed our stay and certainly will be back! Thank you to all staff and a special shout out to Aurimas, Matas and Ernestas. Best wishes Anthony & Teresa

This was my second stay at this hotel, and it certainly won’t be my last. For me, hospitality is all about customer service, and the staff here truly sets the standard. Every team member was friendly, attentive, and always available to help with anything we needed—from recommending the best restaurants in town to arranging spa at times that suited our schedule. At check-in, we were kindly offered a room upgrade because we had more luggage than would comfortably fit in a standard room. The upgraded room was absolutely beautiful—spacious, elegant, and luxurious. It genuinely felt like staying in a palace. The breakfast experience was exceptional. The selection was incredible, with everything you could possibly want for breakfast, all prepared with outstanding quality and freshness. A special thank you to Sergia, who was incredibly kind and made our morning memorable with her warm service and attention to detail. One of my favorite features of the hotel is the spa. Having the space reserved privately for your use makes it feel truly special. Walking into the grotto-style area with the pool and sauna was exactly what we needed after a long flight. It was the perfect way to relax, unwind, and fully transition into vacation mode. Thank you to the entire team for providing such a wonderful experience. Your dedication to making guests feel welcome and cared for is truly appreciated. I’m already looking forward to my next stay!

The most charming tiny room with a wonderful view. Very good food offerings, helpful staff and convenient location in a vibrant part of Old Town.

The location is perfect. The staff were very helpful and had a genuinely positive attitude toward guests. We also appreciated that early check-in and late check-out were possible without any extra charge. The hotel’s design is stylish and thoughtfully done, and overall cleanliness was excellent. Our room did have a slight smell at first, but opening the windows quickly fixed it. That said, you can notice a few areas that could use some renovation. They’re minor details, but in a hotel that positions itself as top-tier in Vilnius, these things tend to stand out more. We were a bit surprised that water isn’t refilled daily—only a small 330 ml bottle is provided at the start. On the plus side, the welcome praline was a nice touch. Breakfast is tasty, although the selection is somewhat limited. Overall, it’s a very good place, but I’m not entirely sure it justifies the price.

The hotel staff were all extremely kind and gracious, the breakfast and breakfast room was wonderful -- good food, good variety and an extremely elegant, civilized, and relaxing atmosphere, and my room was clean and well cared for each day of my stay.

Very quaint and friendly. They have a history of serving celebrities in a low key, helpful manner. Great location in the historic old town.

Beautiful hotel w excellent service.

Stikliai have always been a signature Vilnius’s hotel so we had very high expectations for this 5* place. And its still has a very lovely lobby and restaurant as well as location is amazing for tourists. However, everything else was disappointing. First of all, reception staff was average. They did not provide us any information at all, neither about food, wifi, other available services. The only fact they cared about is to make us wait for extra 40 minutes as our room was not ready and they promised we will get upgrade. And we did not :) . Also, rooms have the worst soundproof. We were awaken few times each night and morning by people chatting in the corridors. You can hear every sneeze and every whisper. But the most awkward thing you definitely do not expect from 5 star hotel is their penniy-pinching. They only provided water to the room for the first night and never filled it again. There were no other perks provided (in other hotels they can give you chocolates or wine but not here) and their minibar was insanely overpriced. Honestly, will never come back. There are many more better options around

The hotel was very nice and as advertised. The staff (especially Andrius) were fantastic. Thank you.

Excellent location in the old town, welcoming friendly informative reception, superb breakfast. A nice touch at breakfast was the birthday cake and candle on my husband's birthday. Extremely enjoyable stay.

This is the only place I stay visiting Vilnius! Everything is perfect. And the staff is super friendly and welcoming!!

The hotel itself is very nice and the service is impeccable. I was put in what was referred to as the attic with a VERY pitched ceiling. I hit my head at least 7 times and ended up with bad headaches. It was room 414. Given that the hotel was quite empty, I do not understand why they could not have given me a better room.

Amazing Staff! Amazing Breakfast! Amazing place!

We had a lovely stay, capped off by finding our hotel was a feature on one of our walking tours! It's a very iconic hotel, in an excellent location. Staff very friendly. Our room had a sloping ceiling which was a bit awkward for a tall person. The pool table in a beautiful room is a nice touch. Breakfast was very good - both buffet and from menu.

Good staff at check in very polite and professional

Hands down the best place to stay in Vilnius!