8.8
Very Good
From 267 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.2

Traveller Reviews BYPILLOW Twenty

Number of reviews per page
20
40
Top reviews
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very noisy. Very small room. We requested a couple of extra pillows for my wife for comfort with sleeping and they didn’t have even have 1 extra pillow. No telephone in room. Penelope at the front was wonderful. Jennifer at the coffee and food area was very pleasant and helpful.
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

A nice hotel for a short stay.
Lynda
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This hotel is in a great location to experience La Rambla and is quite walkable to many areas of the city, including La Barceloneta Beach. Our first night was wonderful, with very friendly and helpful staff. We were quite disappointed with the response we received when we asked if our room would be cleaned/refreshed the second morning we were there - we were told that rooms are only cleaned in the morning. We had left in late morning and had put the sign on our door requesting a cleaning and returned mid-afternoon to nothing having been done so we needed to ask for fresh towels, etc. It was also very discouraging that we were given an order form for their breakfast, and we filled it out and put it under the door as the instructions specified, but when we went down to secure the breakfast the next morning (the form was no longer in the hallway) the staff did not have our order. The staff were very helpful in securing local transportation from the cruise terminal upon our arrival and to the airport for our departure.
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Lindsey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location
ASHOK
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Air conditioner was not working for first twodays
Gareth H
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Experience was satisfactory. Staff were friendly and helpful.
NICOLE
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Lovely location, staff and accomodation
Jennifer
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great property, lovely breakfast. Ideal location, bit noisy as we had a room on the street but didn't impact our stay.
nicole
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great location.
nicole
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great location nice cafe and helpful to have the lockers. Noisy at night and 401 is by lift which is noisy. Useful to have fridge .
Ruth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Loved the location of this hotel, metro station right outside, in the heart of gothic quarter so most are walkable distances. Room size was decent and perfect for us. The reception doesn’t open til 2pm, so upon arriving I put my items in the locker they supplied. This means no early check in whatsoever. I am quite sensitive to scents and walking in the room there is an overwhelming scent in the room. I aired it out for two days and the smell dissipated. The heater works but the AC does not, luckily the weather was cool so the AC was not needed. They also walked into my room even though I had put the do not disturb sign on. The property was perfect for what we needed but it is not a full service hotel, more like an apartment.
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Javad
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Nice area
Juan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Great location and affordable. They have a lovely bakery on the first floor. The staff was nice
CARLA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Location was great,service was good, staff were kind.
Sandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

It was easy to locate, and we found public transportation nearby with everything within walking distance.
Darcy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Excellent location to the Gothic Quarter. Excellent shopping and restaurants close by. Air conditioning/ heating unit did not work properly. It was dirty and moldy. Room was fairly clean but could use some attention and maintenance repair. Staff was friendly and helpful.
Angel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Front desk services, cleanliness, comfortable room and bedroom, cafeteria near front desk. Staff very friendly and helpful. Recommended.
Tatiana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Great location, also close to everything. The best part is that it’s CLEAN. I would definitely book there again.
Chad Douglas
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Hip and clean
Julie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Customer service was delightful, location was perfect for sightseeing, rooms were clean and provided everything you need
Number of reviews per page
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