I stayed on the hottest day of the year and was put in the annex building with no air con or windows. The staff could not do anything as they were fully booked but did provide a small fan. I subsequently had to sleep in the car. There was a note on the booking (which I missed) saying no air con in room however the fact there was no windows either meant it was like an oven (+40 degrees). In addition there was a lot of construction going on around the grounds, with sheets up to try and prevent dust. Food was good and the staff did try their best but due to the reasons above this was not an enjoyable stay.

Very good

Nice modern hotel just outside Brasschaat. Large comfortable room and excellent restaurant. Staff were friendly and helpful.

Perfect location

I have stayed with my family a few times at this hotel and generally it is quite good apart from this stays service issues. We ordered a drink in the bar which was not very busy and then waited 20 mins to receive it even after asking where it was twice. Upon delivering the said round of drinks a bottle of coke was dropped onto me and my partner. They were of course apologetic but it compounded an already frustrating situation. We had booked the restaurant for 8pm and told the staff that we had however by 8.10pm no one had told us our table was ready so we just went through ourselves. We paid the full bill even though we should not have really paid for the spilt drinks. Overall the hotel is good but the service this time left a lot to be desired.

Very pleasant staff at check in.

I booked 3 rooms in this hotel.. Hotel was generally clean but i was quite speechless when i found out that some rooms have no AC.. they provided a small fan though but in this warm weather it wasnt very useful. there was no double bed in the room but 2 beds put together which wasnt ideal. When having lunch, there was a worm in the straw of the drink which was disgusting and unacceptable. Good thing was that parking was on site and free.

The whole look and feel of this hotel was excellence. The room was spacious and well equiped including the bathroom which is often an afterthought in many hotels. The setting was tranquil with plenty of places to walk. I stay in many hotels all across europe when travelling on business and for the cost i would put this one top of the list

Great location, quiet and close bike and walking paths. Room looked to be new, but bath plug was too small and I could not fill the tub, which was a shame. Internet dropped in and out of a wifi connection, and was not usable to watch a movie. The electronic door lock stopped working on the morning I was leaving, and some one had to open the door for me. Other than that, modern, clean place to stay

Quality room with free parking. Room was. Clean and ideal for my stay. Breakfast could be better specially if you have to pay €15.

Having stayed at other Van Der Valk hotels I was expecting the same high level of standards I have experienced before. Not so ! This hotel is in desperate need of some investment. From entering the main accommodation block you are instantly hit with a stale musty smell of a dying building. The rooms are old and tied and in desperate need of upgrading. Even the room key is a physical key and not a modern and secure key-card. You have to re-lock your room from the inside. Breakfast can only be described basic and for EUR15 you'd certainly expect a lot more choice and freshness. Coffee from the machine was the highlight ! My colleagues room had a large centipede walking across the bathroom and the sink was half hanging off the wall. Overall, a very very disappointing experience and I wouldn't recommend. The following night I stayed at a different Van der Valk and it was perfect so I'm really surprised they have allowed this property to fall into such decline. It's in a great location.

This hotel is more like a motel. We stayed there because we had a party nearby. On the positive side there is a small fan. on the negative side there is no window to open & the bed is (too) soft. However, this is not the ritz but a motel. So all in all; what you pay is what you get.

Nice hotel which ticked most of the boxes. Road works going on atm so getting here was a challenge with road closures. Very comfortable and convenient. Just some constructive criticism.. the shower curtain / guard is not long enough so water spills on to the bathroom floor.. that could be a trip hazard. Other than that.. even although that.. i really enjoyed my stay.

Good value

Comfortable stay good food and helpful staff

Clean comfortable and quiet very reasonable price

Good stay - clean, comfortable and exactly as expected

Never agree to get a room on the outer wing especially in cold seasons. A chilled air flows through door/windows and main heater does not give enough warm.

Rooms are in a separate building but breakfast is in the main building (and it was pouring it down in the morning). The main building had been updated to a good standard. The other building not. The room was very humid and there were no windows to open. One could only ventilate the room by keeping the front door open but this felt very unsafe as other hotel guests (or outsiders) will pass or could enter. The entrance of the hotel is badly lit and we had to pass it several times (in the dark) before finding it. Breakfast was ok but we are used to much better in general at van de Valk hotels. No one checked if quantities needed replenishing. There were no clean breakfast bowls and no one was at hand to clear any tables. We ended up clearing one ourselves. Staff was friendly and quick to remedy the situation (the hotel might have been understaffed?).

Easy parking, good breakfasts, friendly staff, overall a good hotel to stay in near Antwerp