Convenient for a super short stay. The shower was incredibly small, parking was limited

My initial review provided four stars. This was based on the cost, the minor issues I experienced and the reassurances of the manager when I emailed him. This, my second review, has resulted in me downgrading the hotel from four stars to three as a result of those same factors. My hotel room was slightly more expensive on this occasion, a minor issue from my previous visit was not rectified despite the manager's reassurance and a significant new issue arose. The new issue was that the hotel window was not secured. I dropped my bags off in my room and left as usual. I did not check the security of the room as I assumed that there was no need. I expect my door to be lockable and window already locked. Unfortunately, after a long day in Cardiff, I returned to my room to discover a cold draught. I located the source. It was a bedroom window which could not be locked. It led onto a fire escape. Therefore, my room could have been accessed by a stranger when I left my property there in the afternoon or when I slept at night. As a result of this issue, which prompted safety concerns as well as issues with cold and noise, I sent an email to the owner. His reply "Unfortunately, I have lost my regular handyman and have just now recruited a part-time replacement. We will do our very best to get to it." did not placate me. In my opinion, a room which is not secure, should not be let out. I expected more.

Room was clean and tidy, but there was a smell in the room. Smelt like a farm! Window was open to disguise the smell, as the weather was awful and there wasn't any other reason why it should be open. The shower is terrible, it dribbles out amd even stopped during a shower! Could washed faster in a basin.

Great location, lovely staff, the whole building smelled nice, the en suite and room were sparkling clean, and I got fresh towels every day. Plentiful parking on side streets and their own car park as well. I did get a really good deal on the stay but I highly recommend regardless.

This is a hostel and not a hotel. There are no breakfast facilities, no lounges, etc as shown in the photos. The building is very tired and smells of damp. Our room had a threadbare carpet, the radiator didn’t work so the room was ridiculously hot, the mattress was old and lumpy, water stains on the ceiling, no plug in the sink, toilet stained brown……need I continue! The paving outside was very slippery and a death trap. To polish off a terrible stay, another guest blocked the car park and we were stuck in the car park for 40 mins with the manager refusing to find out who owned the car to move it. The manager seemed far more concerned about the other guest and couldn’t care less if we were stuck in the car park all morning. We paid a lot of money to stay here for an event at the Utilita Arena (they had obviously elevated the price) and it is not what it says it is at all. I’m afraid I cannot understand the highly rated reviews at all.

Everything is working properly and given the price of the stay it was a very good arrangement, nice people, right on the bus stop and very nice room. Everything about the place was very nice.

The room was cold no heating Shower was not draining which pauses high risk of infections complained to manager on duty very rude answered to my request that he does not keep plumber in his pocket I have all evidence of his rudeness and shower not draining Asked me to live in the dark if I was not satisfied with the service which meant he just wanted me to keep quiet and not air my views of staying This was a very bad experience no customer service qualities

Spotless, warm room and very friendly staff.

Nice room for price but far to hot even with fan on not good if you have disability had to go up 3 flights stairs but not staffs fault should have informed them would be nice if they done food on facilities as i an diabetic had to go out for food and going up them stairs was not good staff helpful if we needed anything room was up to scratch nice and clean

Only problem is there's no food only accommodation. Staff friendly and very reasonable prices.

Room was lovely & plenty of room. Had 3 chairs so able to sit in chair & not on bed. Always a bonus to have more than 1 chair. Had shower & bath

Always a pleasure staying a the Tanes, from the welcoming smile when you arrive to the comfort of the bed you really can’t fault the place.

I enjoyed my stay. There were a few minor issues which I have raised with the owner and hope to report back that they have been addressed. For the price I paid, it was wonderful value.

Spotlessly clean and everything provided. Excellent value.

Their is no staff when you call them and a dog from family barking at me

Clean comfortable room , warm friendly service, shame that the breakfast was unavailable during our stay.

Disappointed only 1 shared toilet and shower in hallway.

Everything was at high standards..... but if you go to the hotel expectations are to find a good sleep and that involved a good mattress. Mine was awful

I had a lovely little single room at the top of the house , it was warm and cosy . This room wasn’t en-suite but there was a toilet and shower nearby . A sink in the room which was fine for me . A friendly and easy check in .

the room was very neglected, no hangers,, no bedsise table , shower didnt work and extremly overpriced, we wouldnt recommend , host was not very attentative