The massage was excellent

Everything was Excellent!

Hotel clean and well maintained. Room was spotless with a great view over the lake. Underground parking gets the car off the road with lifts directly to reception and rooms. Staff were most welcoming but especially Mauro in the restaurant/bar. Food in the restaurant was excellent but found the menu a little restrictive when staying for a few nights. Outside pool area very nice with pool bar, but unfortunately can be affected by vehicle fumes as near to main road.

On Monday the 17th a day before our departure from the hotel the cleaners never bothered to clean the room claiming that we had on the door the don’t disturb sign which was not true. We removed the sign at 11.30 when we left the hotel. The reception offered a clean towels but after demanding that the room has to be cleaned they called the chambermaid to clean the room. Also they called the plumber to to fix the hand basin block.

The spa amenities were very welcoming after a long day of exploring the lake area. Breakfast included a plethora of delicious choices. We also enjoyed a beautiful sunrise and sunset each day from our terrace .

Friendly staff and a great location. Room was very nice and clean.

Nice room with great spa. Parking and dog friendly. Good restaurant with hot breakfast. Thai options in restaurant welcome after week of Italian food. Dinner was delicious.

We very much enjoyed our stay in this hotel . The room was spacious and the view of the lake from the balcony was stunning . Staff were helpful . We hired a car to enable us to explore the area but it isnt really necessary in order to enjoy the surroundings. Would definitely return to this hotel . Anne and David Selfridge

Positives : We loved the position overlooking Lake Iseo - if you like walking its 25 mins into Predore (mostly pavement) to the local ferry terminal or 50 mins the other way (all pavement) into Sarnico - great place at the end of the lake for eating/shopping. We stayed in the Rivale junior suite with was lovely and spacious and the air con was fabulous and much needed ! Breakfast buffet decent but same every day. Even though it was August it felt fairly quiet. Negatives : Staff are really uninterested and do not engage with you. Reception / bar area was eerily quiet ! Room was cleaned daily but not hoovered, and sometimes the mini fridge was filled and sometimes not ! We did not really use the large terrace off the room as it wasn't particularly sunny and attracted mosquitos ... Only ate once in the hotel restaurant as it has very limited menu and no ambience - food was decent to be fair but preferred to eat out. Outdoor pool was clean but noisy radio music played at weekends (only time when the snack bar is open) so best to choose a room away from the pool area for peace and privacy Not the best choice hotel if you don't like walking / cycling and don't have a car !

Great property and area views are stunning. Although far away from the main town of Sarnico better transport would be good. Overall a nice hotel and the spa is second to none.

Nice hotel a little too old but does his work

Perfect location to discover the area

Lovely quiet, helpful staff. Perfect for switching off and relaxing.

Lake view.

What an amazing weekend we had here, very friendly staff with a warm welcome at reception when we arrived. Lovely food and amazing views of lake Iseo from my room. The Thai Spa was excellent, I had the Honey Massage Treatment and a De-stress Facial, which was very reasonable. Would definitely stay here again as a weekend was not long enough.

Amazing hotel, location, staff and view. The spa is the cherry on the cake. Grazie mille for a wonderful stay!

Staff were friendly and helpful. Food choices a little restrictive on site.

Rooms need updating, especially bathrooms (e.g. old fashioned built-in hairdryer). The Spa facilities are not very clean and no information and a lack of staff. Lack of information generally from the staff. Very poor quality breakfast for the price and star rating.

the hotel is located just down the street from the Riva factory which is where I was conducting business, great view to lake Iseo, huge bath/shower, I can go on and on, will be traveling for business in this area a couple of times per year and this will definitely be my first choice, hope to stay in the one of the Riva suites next time.

Huge terrace with a fantastic Lake Iseo view. Great staff. Professional Thai massages on demand. Good breakfast buffet.