As a Gold member that booked a VIP Access property, I was to receive a Gold Exclusive of 1 Free bottle of wine per stay, which I was never offered, but the last day I reminded them of it and explained that since I don't drink alcohol, that I would accept juice in its place, which they refused. All the could offer me was water. How is water even remotely close to replacing the value of a wine bottle? Very disappointed. I also booked an additional day as a Gold member, and guess what? Still no offering of the Free Wine bottle, not even water.