Overall Ratings & Reviews Elephant Lake Hotel

Great stay. Comfortable, very quiet and good location.

Great

Perfectly located !!! Rooms were spacious & clean & loved the pool layout.

This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.

Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.

Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.

Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.

Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.

Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.

Good stay but the hotel is not flexible with late checkout. Breakfast is not buffet and hence the service is slow during peak hours.

Amazing place to stay. We were one of the lucky ones to to see a Hippo coming up to the swimming pool to drink water from the pool.

I never stay tried to cancel no response. Very hard to contact you ir cancel

WiFi wasn’t available throughout just in The main lobby so As a traveler it was challenging

Very nice stay! The room was great, very nice location, close to some of the most beautiful beaches in South Africa! Definitely worthwhile.

Comfortable hotel in the center of St. Lucia. Good amenities and attractive grounds. Good option for a budget stay.

While the hotel is well situated, our room was not particularly clean. The room/hotel could use some updating. WIFi does not work in the rooms but only in select places.

Wifi in reception area only is not what you expect of a hotel and can easily be upscaled. Otherwise a nice experience.

Best position in St Lucia. Saw Hippo’s on hotel grounds twice. Gardens and pool area make this one of the best options for a short stay. The rooms, although not huge, were serviced and kept neat and clean. Restaurant food compared with the best you will find in town. Portions were generous, and the service better than expected. Overall good value. Breakfast choices would satisfy most travelers. Wi-fi was slow, but adequate. We stayed in self- catering apartments in St Lucia previously, but this is without a doubt the best option for short stop-over. The highlight of our stay was seeing the hippo up close, grazing right next to the hotel pool.

Shower in the room wasn't working and we were not informed . Dining set up, not ideal. all else was good