Rooms amazing unfortunate not drink facilities

Very nice and comfortable

BLUF - This is not a 4 star hotel. Whilst the room itself is good, the rest of the package is appalling. The hotel claims to have parking, which is technically true, but it is not dedicated, and is in an insecure public carpark for which there is an additional €10 charge (not stated at booking). This is not obvious and not easy to find. Not info fro the hotel to inform you that there is only one lift out of the car park intot he hotel, and that this needs the room swipe card, so you have to walk out of the car park, back into the hotel to get one. There is no restaurant for dinner - a 4 star hotel should have table service and a proper menu - the only dinner option is a very basic bar service cafeteria which is shared with the next door hospital, and has very limited choice, and all the ambiance of a bus station waiting room. The room, whilst large and with a decent bathroom, lacked any sort of provision i.e. no kettle, no tea/coffee, no bottled water etc. The hotel claims that the rooms have a "City View", again technically true, but a view of the back of a graffiti covered industrial facility and some social housing is not quite what was expected. Lastly, the hotel is some way out of Leon, so once you are there, you are stuck.

Staff very kind and helpful

Really far out of town, not much in the way of shops or placrs to eat. That left us hotel only facilities. These were nice.

Great staff above and beyond. The hotel is a bit far off from the center.

Great stay & location.

Fantastic hotel, great rooms. Beds are super comfortable. Easy parking but make sure to understand well how the parking ticket management works so you don’t get in trouble. Surrounding area is not good but downtown Leon is less than 10 minutes away (Driving)

New facility, clean, family friendly, professional services, comfortable, and easy parking

It was perfect, spacious room and friendly staff. Room service was quick with very good pricing.

Todo bien

Spacious room quiet good location'

The hotel is modern, the rooms are big and well designed for adults and invalids. Great beds and fantastically clean. However, if you ride a motorcycle you either have to pay €9 or park at the hospital.

The room was great.. location was not so good.

2009 hotel, big room and bathroom, clean & quiet. Free parking outside difficult to find. Located at out the city next to an hospital.

Dont understand whyexpedia suggested it. Very out of the way from Leon, right next to big hospital. Seemed like we were in a hospital facility for family. Air conditioner did not work. Staff was helpful.

Hotel is being advertised as 4 star but it's 2 at best. I stayed in a superior double room with my partner and daughter. Room was large and so was the bathroom. There was a separate bath and shower so I decided to give a bath to my daughter. The water running from the tap was yellow... There were no toiletries aside from large bottles attached in the shower and by the sink. The one in the shower was a hand wash. Beds were not very comfortable and the sofa bed was hard as a rock. My partners bed was wobbly and it was hard to put them together as they were sliding easily on the floor. There was an armchair in the room which should be replaced as it sagged completely and I also found food in it left by the previous occupants. On top of that parking is very confusing, there are multiple lifts and staircases and some of them only go to the reception and some to rooms. There is no microwave available in rooms or lobby, only one in the staff room, the receptionist was happy for us to use it but there were no cutleries available. No kettle in the room either, only coffee machine in the lobby. I would avoid this hotel at all cost.

Good check-in, staff spoke french and made it easy. Beautiful room. Stunning bathroom. Good wifi. Breakfast was served off-site in a cafe 'nextdoor' and a little disappointing.

Stopover in león. just a 30 min walk to Cathedral. The rooms are huge and very well appointed. There is paid parking if required. Only drawback was that the water, even at its hottest level was not very hot. The price was incredibly good value for a 4star property.

No restaurant, only a canteen that was also used by the hospital. Very little choice. Breakfast was a piece of toast and a coffee. Pathetic! Charged us the same price for each motorcycle as a car, even though 4 can fit in one place. Took nearly an hour to check in and get the bikes parked to their satisfaction.