Overall Ratings & Reviews Saigon Ninh Chu Hotel & Resort

The hotel thanks Minh Minh for the feedback, the hotel will try to fix the above situation. Wishing Minh Minh and his family a lot of health and happiness!

Sai Gon Ninh Chu would like to thank Ms. Lam Thi Quynh Anh for her evaluation. We regret that Quynh Anh was not satisfied with her vacation for the above reasons. We will answer your above comments as follows: Regarding your reservation, in fact, you booked a room to check in on October 21, 2022 and check out on October 22, 2022. In fact, the date she came to check in was on October 22, 2022 (and this day the hotel did not have any bookings of hers), she did not arrive on the date booked through the website and of course the hotel as well as you. The front desk didn't find her booking that day is obvious. And you have suggested that she should book a room directly at the reception. About breakfast too boring, no taste. The hotel has also welcomed many guests in all different regions, so we always try to cook according to the general taste to harmonize all customers. We will try to improve more to suit the taste of each guest. The next problem when she asked about the massage service, the receptionists also politely replied that we are currently under maintenance, so we cannot serve you. And asked about tourist attractions, the receptionists were also very enthusiastic to guide, and gave directions maps. It's really sorry that the above has caused misunderstanding between you and the hotel, it's not worth it. We very much hope to welcome you back to serve you more enthusiastically, more considerately. Hope you and your family have a great day!