Half of the hotel rooms appear to face ongoing construction works in the building just opposite, with heavy drilling and banging noise starting as early as 7:30 a.m. Based on the scale of the project, it looks likely to continue for several months.
My issue is not with the construction itself—these things happen and are outside the hotel’s control. My concern is how the hotel chose to handle the situation. There was no mention of the works when we booked (just 3 days before arrival), despite the fact that they significantly affect a large number of rooms. When we asked to be moved to a quieter room, we were told none were available, and the manager was unwilling to offer any discount or compensation.
A situation like this can be managed by proactively informing guests before arrival, reserving some quieter rooms for affected customers where possible, or offering an appropriate adjustment to the rate. Unfortunately, none of these steps were taken.
If you are planning to stay here in the coming months and value a quiet night’s sleep or a relaxing morning, I would strongly recommend considering alternative accommodation.
The unzoomed photo attached was taken from the room and shows the construction site exactly as seen by guests, including its proximity and scale.
