Overall Ratings & Reviews SUNRISE Holidays Resort - Adults Only - All inclusive

What a fantastic holiday, first time in Egypt and certainly not the last! The staff were absolutely brilliant, couldn't do enough for you and the food was fantastic.

Our stay was amazing! Highly recommend!

Overall is good beside the renovation make a lot of noise.

Reasonable priced hotel though basic maintenance is required like shower water is not flowing thru or food quality is ok but not great. Good location

The main problem not enough signs within the hotel to guide the guests to find the elevators The room I booked had a wonderful view of the sea and nice balcony The dining facilities are excellent and the staff are very helpful with special mention of Mr John at the reception

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Check in was not ideal and they originally refused to accommodate my ask of a double bed. We also watched some people get welcome drinks while we were left to stand around waiting. That said the manager was able to swiftly sort the problem and the rest of the stay was lovely This is a great hotel, Really nice cool area and the beach area is also lovely. The buffet was good with lots of options. I definitely stay here again

I might say this was the worst "holiday" ever. We had to change rooms three times because none of the chosen ones were in good condition: broken windows, non-functional air conditioning, and a nightclub right below us. How are people supposed to sleep in such conditions? The staff was extremely rude and condescending, with their "take a seat" commands directed only at women, as if we don't exist and should just sit quietly while men discuss business. Be cautious in the shops, they lock you in until you buy something overpriced. The restaurant quality was very poor for a five-star hotel. Moreover, After being humiliated by a staff member, we asked for compensation at the end of our "holiday", and they simply smiled, saying nothing would happen and they were just sorry. Thank you for turning our dream week into the worst nightmare ever.

Our third stay at Sunrise Holidays and as ever everything was excellent. Staff are exceptional, always a great selection of food, and everything is always clean and tidy. Used the spa for the first time with a package of Turkish Hammam and 2 additional massages over our 10-day stay which was wonderful.

I very much enjoyed the activitoes at the property.

All is perfect

Great location, great food, amazing staff but a little dated in places. We had a strange smell coming from the AC and the room was a bit tired looking. The furniture was all dented, but very clean and the bed was very comfortable. Housekeeper was brilliant and even made a towel birthday cake for my mum. If I ever find myself in Hurghada again, I will return. Thanks

Great hotel! Typical Egyptian resort, super friendly staff, food was amazing, location incredible. Some rooms a little tired but nothing noticeable. Entertainment team were fantastic. The show is quite loud until 11 but plenty of room options away from it.

A great place to stay. Very close to the harbour and only a short distance from the airport

A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.

The room wasn't clean properly.

Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room. Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though. The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems. The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others. The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places. We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel. Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.

Amazing hotel with amazing staff , your premier league on hospitality

To be honest. They never said that they would have a party that was so loud is shook the windows and make it impossible to think let alone asleep. I could see in the build up it was going to be bad so I asked three times to be able to move rooms. They didn't understand or let me three times. And so it was terrible. Don't get me wrong I understand a lot of people came for the party but I didn't. Nor was I warned about it. And really I should have been and been moved. So I got very little sleep which was the main reason I went on holiday. So very annoyed by it all. The only person that came back to me did so on the last day and asked if there was anything she could do. Lol. I was leaving in 4 hours time. And the damage had already been done. Never going back.

What a fantastic hotel in a great location - I will be back!